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    Manager - Corporate Tax - Dubai, United Arab Emirates - GRANT THORNTON

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    Description

    Identify,investigate, and resolve user problems with computer applications.

    Consultwith users to determine steps taken to identify and resolve theproblem.

    Applyknowledge of computer software, hardware, and procedures to solveproblems.

    Guideusers through diagnostic and troubleshooting processes, which mayinclude use of diagnostic tools and software and/or followingverbal instructions via email, phone or video calls (Teams).

    Collaboratewith other staff to research and resolveproblems.

    Collaboratewith developers to explain errors and/or recommend modifications inprograms.

    • Effectivelydocument customer support issues on the ticketplatform


    Requirements

    Grade12
    Excellent verbaland written skills in both Afrikaans andEnglish.Understandingof ITSM & ITIL best practice
    ProjectManagement Tools such as Smartsheet orJIRA

    Benefits

    MedicalAid
    PensionFund
    ITIL JIRA /Smartsheet

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