Guest Services Officer - Dubai, United Arab Emirates - Accor

Accor Dubai, United Arab Emirates

Found in: Talent AE C2 - 4 days ago

Accor background

Full time

Description

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to 'Live the French way' and indulge in excellence.

Job Description

To be a Heartistof the hotel, in and outside the work place.
To always keep the working area clean and well maintained.
To provide safe working environment using appropriate materials, equipments and supplies.
To properly use the telephone etiquette as per Sofitel standards.
To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
To offer a warm welcome to all guests and ensure that they enjoy their stay.
To personally greet and escort the guests rather than pointing out directions.
To respect the privacy of the guests and the confidentiality of the information.
To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
To call the supervisor or manager for advice in serious cases or if an approval is required.

Qualifications

. Good communication and customer contact skills
. Service oriented with an eye for details
. Ability to work effectively and contribute in a team
. Minimum 1 Year of relevant experience
. Must be well-presented and professionally groomed at all times

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