- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
- Promote the Hotel's (and IHG generally) products and services.
- Maintain a high level of product and service knowledge about all IHG Hotels in your region.
- Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards.
- Execute up selling techniques which increase reservation sales and conversion of business.
- Record and process reservations made by phone/fax/email with accurate VIP status and billing information.
- Accept wait list reservations.
- Process amendments to reservations such as extensions, early departures, etc.
- Manage "no show" reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions.
- Liaise with Finance department for all reservations requiring credit approval.
- Maintain knowledge of special rates/ offers/ promotions.
- Monitor reservation levels and inform Managers of current and future occupancy rates.
- Prepare pickup reports on daily basis (IBP reports, PMS reservation reports etc) and send them to the concerned departments.
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Reservations Agent
Found in: Talent AE C2 - 2 days ago
Western Hotels Abu Dhabi, United Arab Emirates Full time· Reservations Agent · Job Location : UAE · Job Requirements: · Should have experience as Reservations Agent · Any Nationals · Arabic Speaking · Experience · 2 to 5 years · Qualification Level · Graduate · Job Function · Ticketing / Travel · Skillset · Arabic Speaking · Desired ...
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Reservations Agent
Found in: Talent AE A C2 - 4 days ago
accor hotel Abu Dhabi, United Arab EmiratesTeam-orientedconsulting firm is seeking a SurveyManager for their Fort Wayne, Indiana team Thisposition is eligible for a flexible hybrid schedule. · Responsibilities: · Oversight/managementof survey crews and survey processing (including office technicalCADDstaff) · Develop/mana ...
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Reservation Agent
Found in: Talent AE A C2 - 2 days ago
Novotel Abu Dhabi, United Arab EmiratesEmployee benefit card offeringdiscounted rates in Accor worldwide · Learningprograms through our Academies · Opportunity todevelop your talent and grow within your property and across theworld · Ability to make a difference through ourCorporate Social Responsibility activities, l ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
accor hotel Abu Dhabi, United Arab EmiratesTeam-oriented consulting firm is seeking a Survey Manager for their Fort Wayne, Indiana team This position is eligible for a flexible hybrid schedule. · Responsibilities: · Oversight/management of survey crews and survey processing (including office technical CADD staff) · Devel ...
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Reservations Agent
Found in: Talent AE A C2 - 4 days ago
Hotel Chadstone Melbourne MGallery Abu Dhabi, United Arab EmiratesKey Roles &Responsibilities · Understand the key principles ofACCOR'S Pricing Strategies and RevenueManagementRetail, Corporate, Leisure, Group,Other · Rate Restrictions, hurdles andavailabilities · Maximiserooms revenue through the conversion of telephone calls intosalesUtilize ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
ROTANA hotel Abu Dhabi, United Arab EmiratesResponsibilities · • Process and confirm guest room reservations made by clients · • Input all reservations into the computer and attend to inquiries, complaints, and requests · • Remain up to date with all promotions and follow established procedures · • Show complete product kn ...
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Agent Reservations
Found in: DrJobEN AE A2 - 4 days ago
ONEX Holding Abu Dhabi, United Arab EmiratesResponsibilities · • Handle room and restaurant bookings via phone or email · • Ensure bookings are aligned with company policies · • Maintain a high level of customer service · • Provide accurate information to guests · • Assist guests with any inquiries or issues · • Follow up ...
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Reservations Agent
Found in: Talent AE C2 - 2 days ago
Mandarin Oriental Hotel Group Abu Dhabi, United Arab Emirates Full timeResponsibilities · Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability · Ensure clients' satisfaction and adherence to Emirates Palace service standards · Follow internal credit policy · Follow up on lo ...
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Reservation Agent
Found in: DrJobEN AE A2 - 1 day ago
Novotel Abu Dhabi, United Arab EmiratesEmployee benefit card offering discounted rates in Accor worldwide · Learning programs through our Academies · Opportunity to develop your talent and grow within your property and across the world · Ability to make a difference through our Corporate Social Responsibility activiti ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
Hotel Chadstone Melbourne MGallery Abu Dhabi, United Arab EmiratesKey Roles & Responsibilities · Understand the key principles of ACCOR'S Pricing Strategies and Revenue ManagementRetail, Corporate, Leisure, Group, Other · Rate Restrictions, hurdles and availabilities · Maximise rooms revenue through the conversion of telephone calls into salesU ...
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Reservation Agent
Found in: DrJobEN AE A2 - 5 days ago
Rixos Hotels Abu Dhabi, United Arab EmiratesSuncoast Drivers is seeking a CDL Class A Driver to join our team in the Reading area Looking for a driver who would love to work for a company who was recognized on the Forbes Magazines Americas Best Large · What youll do:Driver will deliver to USPS facilities and verify counts ...
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Cluster Reservations Agent
Found in: Talent AE A C2 - 4 days ago
HILTON Abu Dhabi, United Arab EmiratesAs a Cluster Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations ...
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EN - Reservation Agent
Found in: Talent AE C2 - 2 days ago
Novotel Abu Dhabi Gate Abu Dhabi, United Arab Emirates Full time· JOB DESCRIPTION · Company Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to ...
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Cluster Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
HILTON Abu Dhabi, United Arab EmiratesAs a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservati ...
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EN - Reservation Agent
Found in: Talent AE C2 - 2 days ago
NOVOTEL Abu Dhabi, United Arab Emirates PermanentJob Description · Reservations Agent · You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive · What is in it for you: · Employee benefit card offe ...
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EN - Reservation Agent
Found in: Talent AE A C2 - 5 days ago
ACCOR HOTEL Abu Dhabi, United Arab EmiratesWhat you will bedoing: · Consistently offer exceptional, friendlyand engaging service · Ensure the best selectionfor the guest and ensure revenue is maximized throughup-selling · Recommend property facilities andassist guests with information and specialrequests · Book room reser ...
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EN - Reservation Agent
Found in: DrJobEN AE A2 - 4 days ago
ACCOR HOTEL Abu Dhabi, United Arab EmiratesWhat you will be doing: · Consistently offer exceptional, friendly and engaging service · Ensure the best selection for the guest and ensure revenue is maximized through up-selling · Recommend property facilities and assist guests with information and special requests · Book room ...
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Multi Property Reservations Agent
Found in: DrJobEN AE A2 - 4 days ago
Minor International Abu Dhabi, United Arab EmiratesJob DescriptionRoles & ResponsibilitiesPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee ...
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Multi Property Reservations Agent
Found in: DrJobEN AE A2 - 5 days ago
Marriott' Abu Dhabi, United Arab EmiratesOpen Position: Principal IT Security Engineering Specialist (APAC IT Organisation) · An APAC IT Organisation is currently looking for Principal IT Security Engineering Specialist to join the team and be based in the Selangor · Key responsibilities include: · Good experience in m ...
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Activities Sales Reservation Agent
Found in: DrJobEN AE A2 - 20 hours ago
Anantara Hotels Resorts & Spas Abu Dhabi, United Arab EmiratesGeneral Manager with casual, full-service, three-meal restaurant experience · We are an established regional brand in LA County, Orange County, and the Inland Empire. We've been around for decades and aren't going anywhere. We offer stability, great culture, great training, and ...
Reservations Agent - Abu Dhabi, United Arab Emirates - IHG - INTERCONTINENTAL HOTELS GROUP
Found in: DrJobEN AE A2 - 3 days ago