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Abu Dhabi

    Reservations Agent - Abu Dhabi, United Arab Emirates - IHG - INTERCONTINENTAL HOTELS GROUP

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    Description
    • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
    • Promote the Hotel's (and IHG generally) products and services.
    • Maintain a high level of product and service knowledge about all IHG Hotels in your region.
    • Develop and maintain a regular pattern of calls by adhering to Signature Mystery Shopping standards.
    • Execute up selling techniques which increase reservation sales and conversion of business.
    • Record and process reservations made by phone/fax/email with accurate VIP status and billing information.
    • Accept wait list reservations.
    • Process amendments to reservations such as extensions, early departures, etc.
    • Manage "no show" reservations by investigation and recording of same
    • Record special billing arrangements for groups and conventions.
    • Liaise with Finance department for all reservations requiring credit approval.
    • Maintain knowledge of special rates/ offers/ promotions.
    • Monitor reservation levels and inform Managers of current and future occupancy rates.
    • Prepare pickup reports on daily basis (IBP reports, PMS reservation reports etc) and send them to the concerned departments.

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