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Abu Dhabi

    Reservations Agent - Abu Dhabi, United Arab Emirates - Hotel Chadstone Melbourne MGallery

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    Description

    Key Roles & Responsibilities

    • Understand the key principles of ACCOR'S Pricing Strategies and Revenue Management
      • Retail, Corporate, Leisure, Group, Other
      • Rate Restrictions, hurdles and availabilities
    • Maximise rooms revenue through the conversion of telephone calls into sales
      • Utilize effective upselling techniques
      • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
    • Be fluent on all hotel products and services
    • Handle emails pertaining to rooms reservations
    • Be fully conversant with all market segments and rate plans used across all distribution channels
      • Be flexible in sales technique through offering the right product to the right customer at the right time
    • Handle customer queries and complaints relating to Rooms Reservations
    • Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
    • Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers and Travel Management companies
    • Responsible for effective implementation and compliance with ACCOR'S Core Reservation Standards
      • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
    • Maintain accuracy and cleanliness of the PMS Database
      • Ensure market segmentation is accurate for each reservation
      • Create hierarchies/relationships between Corporate Accounts
    • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
      • Complete understanding and effective execution of current and new RM tools. Includes Opera PMS.
      • Be involved in all property PMS Conversions
    • Complete understand and effective use of the Hotel's telephone system
    • Maintain the Reservation correspondence
    • Support the Reservations Manager and/or Revenue Management leader with special projects as required.

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