- Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability
- Ensure clients' satisfaction and adherence to Emirates Palace service standards
- Follow internal credit policy
- Follow up on lost business and bring information about them to the knowledge of the department superiors
- Spot-check reservations made the previous day and check all VIP arrivals
- Test calls LQA / IFH results 85%
- Follow the internal up-sell program for Reservations department
- Diploma in Hospitality Management or equivalent
- Minimum one year working experience in the luxury hotel industry in the same role
- Guest focused
- A team player who delivers at his/her best
- Trustworthy and responsible
- Composed and able to handle pressure
- Attention to detail
- Excellent communication in English both oral and writing
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Reservations Agent
Found in: Talent AE C2 - 13 hours ago
Western Hotels Abu Dhabi, United Arab Emirates Full time· Reservations Agent · Job Location : UAE · Job Requirements: · Should have experience as Reservations Agent · Any Nationals · Arabic Speaking · Experience · 2 to 5 years · Qualification Level · Graduate · Job Function · Ticketing / Travel · Skillset · Arabic Speaking · Desired ...
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Reservations Agent
Found in: Talent SG C2 - 12 hours ago
The Ritz-Carlton Abu Dhabi, United Arab Emirates Full timePOSITION SUMMARY · Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation poli ...
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Reservations Agent
Found in: DrJobEN AE A2 - 6 days ago
Rixos Hotels Abu Dhabi, United Arab EmiratesResponsibilities: · • Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations · • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inqu ...
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Reservations Agent
Found in: Talent AE A C2 - 2 days ago
accor hotel Abu Dhabi, United Arab EmiratesTeam-orientedconsulting firm is seeking a SurveyManager for their Fort Wayne, Indiana team Thisposition is eligible for a flexible hybrid schedule. · Responsibilities: · Oversight/managementof survey crews and survey processing (including office technicalCADDstaff) · Develop/mana ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
accor hotel Abu Dhabi, United Arab EmiratesTeam-oriented consulting firm is seeking a Survey Manager for their Fort Wayne, Indiana team This position is eligible for a flexible hybrid schedule. · Responsibilities: · Oversight/management of survey crews and survey processing (including office technical CADD staff) · Devel ...
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Reservations Agent
Found in: Talent AE A C2 - 2 days ago
Hotel Chadstone Melbourne MGallery Abu Dhabi, United Arab EmiratesKey Roles &Responsibilities · Understand the key principles ofACCOR'S Pricing Strategies and RevenueManagementRetail, Corporate, Leisure, Group,Other · Rate Restrictions, hurdles andavailabilities · Maximiserooms revenue through the conversion of telephone calls intosalesUtilize ...
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Reservation Agent
Found in: Talent AE A C2 - 9 hours ago
Novotel Abu Dhabi, United Arab EmiratesEmployee benefit card offeringdiscounted rates in Accor worldwide · Learningprograms through our Academies · Opportunity todevelop your talent and grow within your property and across theworld · Ability to make a difference through ourCorporate Social Responsibility activities, l ...
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Reservations Agent
Found in: DrJobEN AE A2 - 1 day ago
ROTANA hotel Abu Dhabi, United Arab EmiratesResponsibilities · • Process and confirm guest room reservations made by clients · • Input all reservations into the computer and attend to inquiries, complaints, and requests · • Remain up to date with all promotions and follow established procedures · • Show complete product kn ...
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Agent Reservations
Found in: DrJobEN AE A2 - 3 days ago
ONEX Holding Abu Dhabi, United Arab EmiratesResponsibilities · • Handle room and restaurant bookings via phone or email · • Ensure bookings are aligned with company policies · • Maintain a high level of customer service · • Provide accurate information to guests · • Assist guests with any inquiries or issues · • Follow up ...
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Reservation Agent
Found in: DrJobEN AE A2 - 5 days ago
Rosewood Abu Dhabi Abu Dhabi, United Arab EmiratesProficiency in using MS Office programs. · Proficiency in dealing with the technical vocabulary of different industries. · Familiarity with basic research methods and reporting techniques. · Strong organizational skills and excellent time management. · The ability to negotiate an ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Abu Dhabi, United Arab EmiratesSell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques. · Promote the Hotel's (and IHG generally) products and services. · Maintain a high level of product and service knowledge about all IHG Hotels in your region. · Develo ...
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Reservations Agent
Found in: DrJobEN AE A2 - 6 days ago
Novotel Hotels Abu Dhabi, United Arab EmiratesProvides a friendly and personal welcome for guests · Ensures that administrative procedures never take priority over guest relations · Makes every effort to meet guests' needs to conclude a sale · Deals swiftly, efficiently and sensitively to all guest requests and follows throu ...
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Reservations Agent
Found in: Talent AE A C2 - 6 days ago
Novotel Hotels Abu Dhabi, United Arab EmiratesProvides a friendly and personalwelcome for guests · Ensures that administrativeprocedures never take priority over guestrelations · Makes every effort to meetguests' needs to conclude a sale · Dealsswiftly, efficiently and sensitively to all guest requests andfollows through · H ...
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Reservation Agent
Found in: DrJobEN AE A2 - 5 hours ago
Novotel Abu Dhabi, United Arab EmiratesEmployee benefit card offering discounted rates in Accor worldwide · Learning programs through our Academies · Opportunity to develop your talent and grow within your property and across the world · Ability to make a difference through our Corporate Social Responsibility activiti ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
Hotel Chadstone Melbourne MGallery Abu Dhabi, United Arab EmiratesKey Roles & Responsibilities · Understand the key principles of ACCOR'S Pricing Strategies and Revenue ManagementRetail, Corporate, Leisure, Group, Other · Rate Restrictions, hurdles and availabilities · Maximise rooms revenue through the conversion of telephone calls into salesU ...
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Reservation Agent
Found in: DrJobEN AE A2 - 4 days ago
Rixos Hotels Abu Dhabi, United Arab EmiratesSuncoast Drivers is seeking a CDL Class A Driver to join our team in the Reading area Looking for a driver who would love to work for a company who was recognized on the Forbes Magazines Americas Best Large · What youll do:Driver will deliver to USPS facilities and verify counts ...
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Cluster Reservations Agent
Found in: Talent AE A C2 - 2 days ago
HILTON Abu Dhabi, United Arab EmiratesAs a Cluster Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations ...
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Cluster Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
HILTON Abu Dhabi, United Arab EmiratesAs a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservati ...
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EN - Reservation Agent
Found in: Talent AE C2 - 13 hours ago
Novotel Abu Dhabi Gate Abu Dhabi, United Arab Emirates Full time· JOB DESCRIPTION · Company Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to ...
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EN - Reservation Agent
Found in: Talent AE C2 - 13 hours ago
NOVOTEL Abu Dhabi, United Arab Emirates PermanentJob Description · Reservations Agent · You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive · What is in it for you: · Employee benefit card offe ...