- Provides a friendly and personal welcome for guests
- Ensures that administrative procedures never take priority over guest relations
- Makes every effort to meet guests' needs to conclude a sale
- Deals swiftly, efficiently and sensitively to all guest requests and follows through
- Helps encourage guest loyalty by developing friendly, personalized relationships
- Conveys the brand and hotel image through his/her irreproachable attitude
- Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
- Identifies the new customer and modifies the sales pitch accordingly
- Informs customers about the services on offer at the hotel and encourages them to use it
- Maximizes upselling and offers appropriate room category for the guest
- Be familiar with the local area around the hotel, including the competition
- Suggests other Accor hotels to customers if the hotel is full
- Promotes the Group loyalty program (Accor Live Limitless)
- Diploma or degree in hospitality, F&B or sales
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position
- Accessible to beginners, with on-the-job training
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Computer literate: desktop applications and internet
- Fluent in the national language, good working knowledge of English
- A third language would be a plus
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Western Hotels Abu Dhabi, United Arab Emirates Full time· Reservations Agent · Job Location : UAE · Job Requirements: · Should have experience as Reservations Agent · Any Nationals · Arabic Speaking · Experience · 2 to 5 years · Qualification Level · Graduate · Job Function · Ticketing / Travel · Skillset · Arabic Speaking · Desired ...
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Reservation Agent
Found in: Talent AE A C2 - 1 day ago
Novotel Abu Dhabi, United Arab EmiratesEmployee benefit card offeringdiscounted rates in Accor worldwide · Learningprograms through our Academies · Opportunity todevelop your talent and grow within your property and across theworld · Ability to make a difference through ourCorporate Social Responsibility activities, l ...
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Reservations Agent
Found in: Talent AE A C2 - 3 days ago
accor hotel Abu Dhabi, United Arab EmiratesTeam-orientedconsulting firm is seeking a SurveyManager for their Fort Wayne, Indiana team Thisposition is eligible for a flexible hybrid schedule. · Responsibilities: · Oversight/managementof survey crews and survey processing (including office technicalCADDstaff) · Develop/mana ...
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Reservation Agent
Found in: DrJobEN AE A2 - 6 days ago
Rosewood Abu Dhabi Abu Dhabi, United Arab EmiratesProficiency in using MS Office programs. · Proficiency in dealing with the technical vocabulary of different industries. · Familiarity with basic research methods and reporting techniques. · Strong organizational skills and excellent time management. · The ability to negotiate an ...
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Reservations Agent
Found in: DrJobEN AE A2 - 2 days ago
ROTANA hotel Abu Dhabi, United Arab EmiratesResponsibilities · • Process and confirm guest room reservations made by clients · • Input all reservations into the computer and attend to inquiries, complaints, and requests · • Remain up to date with all promotions and follow established procedures · • Show complete product kn ...
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Agent Reservations
Found in: DrJobEN AE A2 - 4 days ago
ONEX Holding Abu Dhabi, United Arab EmiratesResponsibilities · • Handle room and restaurant bookings via phone or email · • Ensure bookings are aligned with company policies · • Maintain a high level of customer service · • Provide accurate information to guests · • Assist guests with any inquiries or issues · • Follow up ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
IHG - INTERCONTINENTAL HOTELS GROUP Abu Dhabi, United Arab EmiratesSell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques. · Promote the Hotel's (and IHG generally) products and services. · Maintain a high level of product and service knowledge about all IHG Hotels in your region. · Develo ...
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Reservation Agent
Found in: DrJobEN AE A2 - 1 day ago
Novotel Abu Dhabi, United Arab EmiratesEmployee benefit card offering discounted rates in Accor worldwide · Learning programs through our Academies · Opportunity to develop your talent and grow within your property and across the world · Ability to make a difference through our Corporate Social Responsibility activiti ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
Hotel Chadstone Melbourne MGallery Abu Dhabi, United Arab EmiratesKey Roles & Responsibilities · Understand the key principles of ACCOR'S Pricing Strategies and Revenue ManagementRetail, Corporate, Leisure, Group, Other · Rate Restrictions, hurdles and availabilities · Maximise rooms revenue through the conversion of telephone calls into salesU ...
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Reservation Agent
Found in: DrJobEN AE A2 - 5 days ago
Rixos Hotels Abu Dhabi, United Arab EmiratesSuncoast Drivers is seeking a CDL Class A Driver to join our team in the Reading area Looking for a driver who would love to work for a company who was recognized on the Forbes Magazines Americas Best Large · What youll do:Driver will deliver to USPS facilities and verify counts ...
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Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
accor hotel Abu Dhabi, United Arab EmiratesTeam-oriented consulting firm is seeking a Survey Manager for their Fort Wayne, Indiana team This position is eligible for a flexible hybrid schedule. · Responsibilities: · Oversight/management of survey crews and survey processing (including office technical CADD staff) · Devel ...
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Reservations Agent
Found in: Talent AE A C2 - 3 days ago
Hotel Chadstone Melbourne MGallery Abu Dhabi, United Arab EmiratesKey Roles &Responsibilities · Understand the key principles ofACCOR'S Pricing Strategies and RevenueManagementRetail, Corporate, Leisure, Group,Other · Rate Restrictions, hurdles andavailabilities · Maximiserooms revenue through the conversion of telephone calls intosalesUtilize ...
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Reservations Agent
Found in: Talent AE C2 - 1 day ago
Mandarin Oriental Hotel Group Abu Dhabi, United Arab Emirates Full timeResponsibilities · Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability · Ensure clients' satisfaction and adherence to Emirates Palace service standards · Follow internal credit policy · Follow up on lo ...
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Cluster Reservations Agent
Found in: Talent AE A C2 - 3 days ago
HILTON Abu Dhabi, United Arab EmiratesAs a Cluster Reservation Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations ...
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Cluster Reservations Agent
Found in: DrJobEN AE A2 - 3 days ago
HILTON Abu Dhabi, United Arab EmiratesAs a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservati ...
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EN - Reservation Agent
Found in: Talent AE C2 - 1 day ago
NOVOTEL Abu Dhabi, United Arab Emirates PermanentJob Description · Reservations Agent · You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive · What is in it for you: · Employee benefit card offe ...
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EN - Reservation Agent
Found in: Talent AE C2 - 1 day ago
Novotel Abu Dhabi Gate Abu Dhabi, United Arab Emirates Full time· JOB DESCRIPTION · Company Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to ...
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EN - Reservation Agent
Found in: DrJobEN AE A2 - 4 days ago
ACCOR HOTEL Abu Dhabi, United Arab EmiratesWhat you will be doing: · Consistently offer exceptional, friendly and engaging service · Ensure the best selection for the guest and ensure revenue is maximized through up-selling · Recommend property facilities and assist guests with information and special requests · Book room ...
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EN - Reservation Agent
Found in: Talent AE A C2 - 4 days ago
ACCOR HOTEL Abu Dhabi, United Arab EmiratesWhat you will bedoing: · Consistently offer exceptional, friendlyand engaging service · Ensure the best selectionfor the guest and ensure revenue is maximized throughup-selling · Recommend property facilities andassist guests with information and specialrequests · Book room reser ...
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Multi Property Reservations Agent
Found in: DrJobEN AE A2 - 4 days ago
Minor International Abu Dhabi, United Arab EmiratesJob DescriptionRoles & ResponsibilitiesPOSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee ...
Reservations Agent - Abu Dhabi, United Arab Emirates - Novotel Hotels
Description
Qualifications