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Abu Dhabi

    Reservations Agent - Abu Dhabi, United Arab Emirates - Novotel Hotels

    Novotel Hotels
    Novotel Hotels Abu Dhabi, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 week ago

    Default job background
    Description
    • Provides a friendly and personal welcome for guests
    • Ensures that administrative procedures never take priority over guest relations
    • Makes every effort to meet guests' needs to conclude a sale
    • Deals swiftly, efficiently and sensitively to all guest requests and follows through
    • Helps encourage guest loyalty by developing friendly, personalized relationships
    • Conveys the brand and hotel image through his/her irreproachable attitude
    • Provides answers that are adapted to customers' needs, taking the accommodation possibilities into account
    • Identifies the new customer and modifies the sales pitch accordingly
    • Informs customers about the services on offer at the hotel and encourages them to use it
    • Maximizes upselling and offers appropriate room category for the guest
    • Be familiar with the local area around the hotel, including the competition
    • Suggests other Accor hotels to customers if the hotel is full
    • Promotes the Group loyalty program (Accor Live Limitless)

    Qualifications

    • Diploma or degree in hospitality, F&B or sales
    • Preferably has 1 or 2 years' experience in a customer service or telephone contact position
    • Accessible to beginners, with on-the-job training
    • Knowledge of reservation and distribution tools
    • Knowledge of the hospitality sector
    • Computer literate: desktop applications and internet
    • Fluent in the national language, good working knowledge of English
    • A third language would be a plus

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