- Provides a friendly and personalwelcome for guests
- Ensures that administrativeprocedures never take priority over guestrelations
- Makes every effort to meetguests' needs to conclude a sale
- Dealsswiftly, efficiently and sensitively to all guest requests andfollows through
- Helps encourage guest loyaltyby developing friendly, personalizedrelationships
- Conveys the brand and hotel imagethrough his/her irreproachableattitude
- Provides answers that are adapted tocustomers' needs, taking the accommodation possibilitiesinto account
- Identifies the new customer andmodifies the sales pitch accordingly
- Informscustomers about the services on offer at the hotel and encouragesthem to use it
- Maximizes upselling and offersappropriate room category for the guest
- Befamiliar with the local area around the hotel, including thecompetition
- Suggests other Accor hotels tocustomers if the hotel is full
- Promotes theGroup loyalty program (Accor Live Limitless)
- Diploma or degree in hospitality,F&B or sales
- Preferably has 1 or 2years' experience in a customer service or telephonecontact position
- Accessible to beginners, withon-the-job training
- Knowledge of reservationand distribution tools
- Knowledge of thehospitality sector
- Computer literate: desktopapplications and internet
- Fluent in thenational language, good working knowledge ofEnglish
- A third language would be aplus
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Reservations Agent
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Reservations Agent
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Cluster Reservations Agent
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Guest Reservations Agent
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Sales & Reservations Agent - Activities
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Anantara Abu Dhabi, United Arab EmiratesCompany Description · A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical be ...
Reservations Agent - Abu Dhabi, United Arab Emirates - Novotel Hotels
Description
Qualifications