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Abu Dhabi

    Reservations Agent - Abu Dhabi, United Arab Emirates - Rixos Hotels

    Rixos Hotels
    Rixos Hotels Abu Dhabi, United Arab Emirates

    4 days ago

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    Description

    Responsibilities:

    • Analyse all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations
    • Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
    • Assist to book and block all rooms according to required standards and monitor all special reservations
    • Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
    • Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
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