Guest Experience Supervisor- Marriott Resort PalmJumeirah - Dubai, United Arab Emirates - Marriott International, Inc

Marriott International, Inc Dubai, United Arab Emirates

5 days ago

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Description

Ensuring that the check-in andcheck-out process runs as smoothly as possible and that guests areescorted to the correct room.
Responding torequests or complaints made by guests in a professional and politemanner in order to guarantee customersatisfaction.
Implementing procedures toimprove services offered with the aim of attracting morecustomers.
Hiring and training staff in mattersof professional conduct, and ensuring that there is enough staff atall times by organizing staffing schedulesefficiently.
Supporting service personnel withquestions posed by guests and taking over from the support staff ifany issues arise.
Understanding what guestexpectations are and anticipating problems in order to preventcomplaints.
Acting as a link between guests andhotel management.
Attending meetings withmanagement to discuss problems and strategies forimprovement.
Handling cash or payments made bycredit card.
Understanding safety and emergencyprocedures.

Spa Therapist

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