- 12+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operation.
- Experience of working in the Healthcare domain with expertise in Claims/Complaints Appeals and Grievances.
- preferred.
- Expertise in Operations, KPI Delivery & Client Management
- Successful track record in growing and inspiring large teams approx. 250+ HC, with proven ability to select, attract, motivate, retain, and develop leaders and team members
- Successful track record of improving performance against quality, efficiency, and effectiveness metrics, and meeting/exceeding contractual service level performance requirements
- Experience of managing P&L, driving performance and growing businesses.
- Understanding of contracts and key BPO dynamics governing them
- Strong customer service orientation and client management skills
- Experience with a matrix driven global organization
- Proven track record of building strong relationships with stakeholders
- Excellent communication, negotiation, and conflict management skills
- Analytical acumen and the ability to streamline complex processes
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Healthcare Operations Coordinator
Found in: Talent AE A C2 - 6 days ago
SimplyApply Dubai, United Arab EmiratesQualifications · •Bachelor's degree or equivalent experience in thehealthcare field. · • Demonstrated commitment to serving theunderserved in Memphis. Special Skills & Knowledge · • Excellent organizational skills and high attention todetail. · • Demonstrated ability to balanc ...
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Healthcare Operations Coordinator
Found in: DrJobEN AE A2 - 6 days ago
SimplyApply Dubai, United Arab EmiratesQualifications · • Bachelor's degree or equivalent experience in the healthcare field. · • Demonstrated commitment to serving the underserved in Memphis. Special Skills & Knowledge · • Excellent organizational skills and high attention to detail. · • Demonstrated ability to b ...
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Clinical Operations Manager Healthcare
Found in: DrJobEN AE A2 - 6 days ago
Halian uae Dubai, United Arab EmiratesOperations Management : · • Oversee and optimize clinic operations to ensure the efficient delivery of patient care. · • Develop and implement operational policies and procedures to maintain compliance with regulatory standards. · • Monitor and analyze clinic performance metrics, ...
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Clinical Operations Manager Healthcare
Found in: Talent AE 2A C2 - 6 days ago
Halian Uae Dubai, United Arab EmiratesOperations Management : · • Oversee and optimize clinic operations to ensure the efficient delivery of patient care. · • Develop and implement operational policies and procedures to maintain compliance with regulatory standards. · • Monitor and analyze clinic performance metrics, ...
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Clinical Operations Manager Healthcare
Found in: DrJobEN AE A2 - 1 day ago
Halian uae Dubai, United Arab EmiratesThe position would report to the Shareholders, must have a minimum Accounting Honours Degree or newly qualified CA, and be able to work independently as well work with Company Executives. · The successful incumbent would be responsible for the following: · Ensure company accounti ...
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Clinical Operations Manager Healthcare
Found in: Talent AE A C2 - 1 day ago
Halian uae Dubai, United Arab EmiratesThe position wouldreport to the Shareholders, must have a minimumAccounting HonoursDegree or newlyqualified CA,and be able to work independently as well work withCompanyExecutives. · Thesuccessful incumbent would be responsible for thefollowing: · Ensure companyaccounting records ...
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Clinical Operations Manager Healthcare
Found in: Talent AE A C2 - 6 days ago
Halian uae Dubai, United Arab EmiratesOperations Management : · •Oversee and optimize clinic operations to ensure the efficientdelivery of patient care. · • Develop andimplement operational policies and procedures to maintaincompliance with regulatory standards. · • Monitorand analyze clinic performance metrics, iden ...
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Deals Strategy Operations Director-Healthcare
Found in: DrJobEN AE A2 - 1 day ago
PwC Dubai, United Arab EmiratesExtensive experience in a strategy consulting firm · Hands on experience with Healthcare enterprises or Pharmaceuticals industry · Proven record of success in commercial due diligence or corporate strategy roles · Hands on experience with assisting clients in strategic planning a ...
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Deals Strategy Operations Director-Healthcare
Found in: Talent AE A C2 - 1 day ago
PwC Dubai, United Arab EmiratesExtensive experience in a strategyconsulting firm · Hands on experience withHealthcare enterprises or Pharmaceuticalsindustry · Proven record of success in commercialdue diligence or corporate strategy roles · Handson experience with assisting clients in strategic planning andbus ...
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Operating Room Nurse
Found in: DrJobEN AE A2 - 1 day ago
ClickJobs Dubai, United Arab EmiratesJob Summary · We are seeking an Operating Room Nurse to join our team. In this role, you will travel to various locations that are experiencing nursing shortages and fill in the gaps. You will administer medications, provide healthcare advice, monitor patients' recovery, and accu ...
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Territory Manager
Found in: DrJobEN AE A2 - 6 days ago
GE HealthCare Dubai, United Arab EmiratesQualifications{{:}} · A Bachelor's degree or equivalent and 2-4 years or more of related experience selling capital equipment/intra-operative imaging devices and/or adjacent technologies. · Experience selling medical devices in an operating room, Neurosurgery, Spine or related se ...
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Healthcare Administrator
Found in: DrJobEN AE A2 - 5 days ago
IIQAFGROUP Dubai, United Arab EmiratesResponsibilities · Monitor budgets and prepare reports · Maintain medical and staff records · Track medical and office supplies stock · Update patient health records, including admissions and insurance data · Create work schedules for staff members · Keep records of expenses and ...
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Support Pharmacies Group LLC
Found in: Talent AE 2A C2 - 4 days ago
Aster Hospital, Mankhool Dubai, United Arab EmiratesSupport Staff.Operations.Aster Pharmacies Group LLC (Branch Abudhabi - 5) · Abu Dhabi, United Arab Emirates · Trending · About Us Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare ...
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Senior Consultant – Healthcare Jobs In Dubai United Arab Emirate 2023
Found in: Talent AE 2A C2 - 6 days ago
Roland Berger Dubai, United Arab EmiratesSenior Consultant – Healthcare Jobs In Dubai United Arab Emirate 2023 | Roland BergerDescription · Working on healthcare consulting projects (e.g., health strategy and operating model development, healthcare performance improvement, health financing and value-based healthcare, pu ...
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Specialist Anesthesia
Found in: DrJobEN AE A2 - 5 days ago
SearchPlus HR Dubai Dubai, United Arab EmiratesResponsibilities: · Evaluate patients' medical history and pre-operative conditions to determine the appropriate anesthesia plan · Administer anesthesia to patients during surgical and medical procedures · Monitor patients' vital signs, airway, and anesthesia levels during proced ...
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Women and Children Hospital
Found in: Talent AE 2A C2 - 4 days ago
Aster MIMS Dubai, United Arab EmiratesJob Description · Responsibilities: · Deliver quality care to antenatal, intrapartum, postpartum women and neonates in collaboration with the multi-professional team according to set clinical standards and relevant legislation.Handle calls to potential customers to generate leads ...
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Chief Executive Officer
Found in: DrJobEN AE A2 - 1 day ago
SimplyApply Dubai, United Arab EmiratesResponsibilities · Schedule Requirements Will be Extensive Due to it Being a New Facility · Leadership · Hospital Operations Management · Stewardship and Resource Management · Problem-Solving · Decision-Making · Strategic Planning and Organizing · Communication · Quality Improvem ...
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clinic supervisior
Found in: DrJobEN AE A2 - 1 day ago
MEONE MEDICAL CENTER Dubai, United Arab EmiratesSupervise clinic staff, including medical assistants, receptionists, and other support staff, to ensure smooth operation of the clinic. · Schedule and assign duties to clinic staff, ensuring adequate coverage and efficient workflow. · Monitor and evaluate staff performance, provi ...
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Clinic Manager Jobs in Abu Dhabi
Found in: Talent AE 2A C2 - 6 days ago
Mediclinic Reem Mall Dubai, United Arab EmiratesClinic Manager Jobs in Abu Dhabi | Mediclinic Reem Mall CareersDescription: · To manage and monitor Clinic operations and enhance the Clinic service offering by building a strong referral base aimed at sustainable business growth and developmentResponsibilities: · To effectively ...
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Graphic Designer
Found in: DrJobEN AE A2 - 6 days ago
Talent Pal Dubai, United Arab EmiratesAbout Fakeeh University Hospital · Fakeeh University Hospital delivers the best possible outcomes for its patients through smart technology and academic strengths. Built on an integrated healthcare model the hospital brings you the legacy of over four decades of compassionate ca ...
Delivery Leader Operations US Healthcare - Dubai, United Arab Emirates - Concentrix
Description
About the job
The Role:
We are looking for a leader to head Service & Operations Delivery business for an International Healthcare account. The incumbent will bring extraordinary focus and expertise in designing, implementing and scaling dynamic operations and organization focused on customer-centricity, team growth and well- being and operational rigor. We are looking for a dynamic people leader who understands the - bigger picture and can balance strategic vision and thought leadership with execution excellence.
This is a key leadership role with P&L responsibility and will directly impact the growth trajectory of one of the most disruptive and fastest growing businesses of the company.
Essential Job Elements:
P&L: Manage P&L of the business operations, including the development and execution of the overall business strategy.
Operations: Drive operational improvements for Backoffice operations, including optimizing resource allocation within and across teams, improving operational effectiveness, quality, and performance against SLAs, and measuring progress against business goals.
Team management: Manage high performance teams Improve organizational efficiencies, and build scalable business processes and infrastructure. Help align delivery capability to pipeline demand. Design and run scaled operations with a data-oriented approach. Provide vision and leadership for business.
Strategy: Lead cross-functional strategic planning activities to plan budgets, expansion plans and operational plans (service design, operations costs, hiring, etc.)
Client Satisfaction: Ensure client satisfaction. Become 'Voice of the Customer' Establish strong relationships with clients.
Business Growth: Lead & collaborate efforts with the solutions team for market opportunities. Support business growth by collaborating with Sales & marketing across geographies.
Compliance: Ensure compliance with all client regulatory requirements
Profile & Experience