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    Front Office Receptionist - Dubai, United Arab Emirates - RIXOS

    RIXOS
    RIXOS Dubai, United Arab Emirates

    Found in: Talent AE C2 - 11 hours ago

    Default job background
    Permanent
    Description

    Company Description

    An exciting opportunity has arisen for a Front Office Receptionist to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

    What's in it for you:

  • Register and process check in for all arrivals.
  • Handle guest checkouts efficiently and professionally.
  • Update guest information into the computer after a complete check-in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
  • Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
  • Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
  • Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail, and package to Guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
  • Handle safe deposit boxes in accordance with policies and procedures.
  • Your experience and skills include:

  • Experience working as a Receptionist in 5* Hotels
  • Customer-service & Data Entry experience.
  • Multi-tasking and time-management skills, with the ability to prioritize tasks.
  • Proficient in Microsoft office suite.
  • Ability to work flexible hours
  • Highly responsible and reliable with a professional presentation

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