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    Front Office Receptionist - Dubai, United Arab Emirates - MARRIOTT International

    MARRIOTT International
    MARRIOTT International Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 10 hours ago

    Marriott International background
    Description

    Position TypeNon-Management


    PositionSummary
    Process all guestcheck-ins by confirming reservations, assigning room, and issuingand activating room key. Process all payment types such as roomcharges, cash, checks, debit, or credit. Process all check-outsincluding resolving any late and disputed charges. Answer, record,and process all guest calls, messages, requests, questions, orconcerns. Coordinate with Housekeeping to track readiness of roomsfor check-in. Communicate parking procedures to guests/visitors anddispatch bell staff or valet staff as needed. Supply guests withdirections and information regarding property and local areas ofinterest. Run daily reports (number of arrivals, departures),identify any special requests, and check reports for accuracy.
    Complete designated cashier and closing reports in the computersystem. Cash guests' personal checks and traveler'schecks. Count bank at the beginning and end of shift. Balance anddrop receipts according to Accountingspecifications.

    Follow all company safety andsecurity policies and procedures; report accidents, injuries, andunsafe work conditions to manager.

    Follow all company policies andprocedures; ensure uniform and personal appearance are clean andprofessional; maintain confidentiality of proprietary information;protect company assets.

    Welcome and acknowledge all guestsaccording to company standards; anticipate and addressguests' service needs; assist individuals withdisabilities; thank guests with genuine appreciation.

    Speak withothers using clear and professional language; answer telephonesusing appropriate etiquette. Develop and maintain positive workingrelationships with others. Comply with quality assuranceexpectations and standards. Stand, sit, or walk for an extendedperiod of time. Move, lift, carry, push, pull, and place objectsweighing less than or equal to 10 pounds without assistance.
    Perform other reasonable job duties as requested bySupervisors.

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