- Handle emails and chat inquiriesregarding Customer orders, promos, cancellations, ordermodifications, and billing queries
- Focus oncustomer engagement, satisfaction, retention, and reactivationthrough a high level of service quality, close collaboration withoperational and commercial key stakeholders, along with managementto optimize the customer experience
- Liaise withinternal colleagues and external Customers and cross-functionalteams in order to resolve problems and ensure an effectiveresolution
- To focus on continuous improvementof processes and controls, including management of customercomplaints, aiming for consistently delivering theexcellence
- Ensure all Customer interactionsadhere to our internal quality standards
- Adhereto the company policies, meeting KPIs, and recommend improvementsto existing procedures
- Maintain and update casenotes and records accurately
- Continuouslylearn, supporting the new market, product and servicelaunches
- Relatedexperience roles are a plus, especially in any contactcenter-related roles E-commerce experience isbeneficial
- Bilingual fluent English andArabic
- High proficiency in Microsoft OfficeProducts
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Guest Service Officer
Found in: DrJobEN AE A2 - 22 hours ago
HYATT HOTELS GROUP Dubai, United Arab EmiratesYou will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms and Residences Department. · Qualifications · Ideally ...
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Guest Service Officer
Found in: DrJobEN AE A2 - 22 hours ago
Grand hyatt Dubai, United Arab EmiratesYou will be responsible to provide an excellent and consistent level of service to your guests. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division. · Qualifications · Diploma/ Degree in Hospitali ...
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guest services officer
Found in: DrJobEN AE A2 - 4 days ago
Grand Hyatt Dubai, United Arab EmiratesThe Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Hotel Residence Division. · Qualifications · Ideally with a relevant degree or diploma in Hospitality or Tourism management. · Minimum 2 years work experience in ...
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Customer Service Officer
Found in: DrJobEN AE A2 - 5 days ago
GMG Dubai, United Arab EmiratesHandle emails and chat inquiries regarding Customer orders, promos, cancellations, order modifications, and billing queries · Focus on customer engagement, satisfaction, retention, and reactivation through a high level of service quality, close collaboration with operational and ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Hyatt Corporation Dubai, United Arab Emirates Full timeGuest Services Officer - Communication Center · Hyatt Regency Hyatt Regency Dubai Creek Heights AE - DU - DubaiGuest Service OperationsHourly/Entry Level EmployeeFull-timeReq ID: DUB005396Worldwide Summary · You will be responsible to provide an excellent and consistent level ...
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Guest Service Officer
Found in: Talent AE A C2 - 5 days ago
Accor Dubai, United Arab EmiratesJobDescription · To provide a courteous, professional,efficient and flexible service at all times, following the hotelStandards of Performance. · To perform all dutiesand tasks when rotated or assigned to another Department as perMaster Task List for that Department. · To befully ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservation within the Rooms Division. · Takes reservations and operates ...
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Guest Services Officer
Found in: DrJobEN AE A2 - 5 days ago
Grand hyatt Dubai, United Arab EmiratesYou will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Hotel Residence Division. · Qualifications · Ideally with a ...
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Guest Service Officer
Found in: Talent AE C2 - 5 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · As a Guest Service Officer, you are responsible to provide professional and customer focused service to our guests, ensuring that have a memorable Andaz experience. Also, you should contribute positively towards successfully achieving departmental KPI goals and ensure a ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Hyatt Corporation Dubai, United Arab Emirates Full timeGuest Services Officer - Reservation · Hyatt Regency Hyatt Regency Dubai AE - DubaiAdministrativeHourly/Entry Level EmployeeFull-timeReq ID: DUB005399Worldwide Summary · You will be responsible to provide an excellent and consistent level of service to your customers. The Gue ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Hyatt Regency Dubai, United Arab Emirates Full timeOrganization- Hyatt Regency Dubai · Summary · You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reservation within the Rooms Division ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · You will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Hotel Residence Division. · Qualifications · Ideal ...
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Guest Services Officer
Found in: DrJobEN AE A2 - 5 days ago
Hotel Chadstone Melbourne MGallery Dubai, United Arab EmiratesAssist guests with all inquiries, both hotel and non-hotel related · Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known · Maintain good relationship with Airport Concierge · Maintain good relationship with retailers and ...
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Officer - Service Centre
Found in: Talent AE C2 - 5 days ago
Client of Talentmate Dubai, United Arab Emirates Full timeJob Description · The Officer - Service Centre is responsible for providing excellent customer service and support to internal and external stakeholders. They handle inquiries, resolve issues, and ensure a smooth operation of the service centre. This role requires strong communic ...
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Guest Service Officer
Found in: Talent AE C2 - 5 days ago
Hyatt Corporation Dubai, United Arab Emirates Full timeGuest Service Officer · Andaz Andaz Dubai The Palm AE - DU - DubaiFront OfficeHourly/Entry Level EmployeeFull-timeReq ID: DUB004091Worldwide Summary · As a Guest Service Officer, you are responsible to provide professional and customer focused service to our guests, ensuring ...
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Guest Service Officer for
Found in: beBee S2 AE - 3 days ago
Conrad Dubai Dubai, United Arab Emirates Full timeA Guest Service Officer for Conrad Dubai provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing? · As Guest Service Officer for Conrad Dubai, you will serve on ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Destination Hotels Dubai, United Arab Emirates Full timeSummary · You will be responsible to provide an excellent and consistent level of service to your customers. · The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division · Qualifications · Ideally with a ...
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Guest Services Officer
Found in: Talent AE C2 - 5 days ago
Accor Dubai, United Arab Emirates Full timeCompany Description · Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific. · Nestled amongst lush greenery o ...
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Customer Service Officer
Found in: Talent AE C2 - 5 days ago
Kuwait Airways Dubai, United Arab Emirates Full timeAbout us · On the wave of the oil boom of the1940s, a national carrier was born in 1954. Initially, Kuwait Airways Companyserved a limited network of Basra, Abadan, Beirut, Damascus and Jerusalem;however, a year later the fledgling carrier was facing economic hardship, andthe go ...
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Guest Service Officer
Found in: Talent AE A C2 - 2 days ago
Grand hyatt Dubai, United Arab EmiratesYou will be responsible to provide anexcellent and consistent level of service to yourguests. · The Guest ServiceOfficer is responsible to contribute to the smooth and efficientrunning of the Reception within the RoomsDivision. · Qualifications · Diploma/ Degree in Hospitality or ...
Customer Service Officer - Dubai, United Arab Emirates - GMG
Description
Experience