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    Customer Service Officer - Dubai, United Arab Emirates - GMG

    GMG
    GMG Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 5 days ago

    Gmg background
    Description
    • Handle emails and chat inquiriesregarding Customer orders, promos, cancellations, ordermodifications, and billing queries
    • Focus oncustomer engagement, satisfaction, retention, and reactivationthrough a high level of service quality, close collaboration withoperational and commercial key stakeholders, along with managementto optimize the customer experience
    • Liaise withinternal colleagues and external Customers and cross-functionalteams in order to resolve problems and ensure an effectiveresolution
    • To focus on continuous improvementof processes and controls, including management of customercomplaints, aiming for consistently delivering theexcellence
    • Ensure all Customer interactionsadhere to our internal quality standards
    • Adhereto the company policies, meeting KPIs, and recommend improvementsto existing procedures
    • Maintain and update casenotes and records accurately
    • Continuouslylearn, supporting the new market, product and servicelaunches

    Experience

    • Relatedexperience roles are a plus, especially in any contactcenter-related roles E-commerce experience isbeneficial
    • Bilingual fluent English andArabic
    • High proficiency in Microsoft OfficeProducts

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