- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
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Front Office Agent
2 days ago
Hilton Ras Al Khaimah, United Arab Emirates OTHERA Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · What will I be doing? · As Front Office Agent, you will provide reception services for Guests to cont ...
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Front Office Agent
3 days ago
HILTON HOTELS Ras Al-Khaimah, United Arab EmiratesAchieve positive outcomes fromGuest queries in a timely and efficientmanner · Ensure an efficient reception experiencefor Guests, including check in/out, and complete audit procedures,as required · Ensure that both the Front OfficeManager and Reception Supervisors are kept fully ...
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Safety Agent
2 hours ago
Hilton Ras al-Khaimah, United Arab EmiratesSafety Agent - Female · A Safety Agent patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour. · **What will I be doing?** · As a Security Officer, you are responsi ...
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InterContinental Ras al-Khaimah, United Arab EmiratesFirst impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Reservations Supervisor who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at ho ...
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Real Estate Admin
2 hours ago
Hunt & Harris Real Estate Ras al-Khaimah, United Arab EmiratesResponsible for the effective management of the day-to-day operation of the office. · **Requirements**: · Must be in UAE and willing to relocate in RAK · Preferred with at least 1 year of real estate Admin experience in UAE · A driving license is a plus · **Responsibilities**: · ...
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Medical Representative
2 hours ago
Julphar Ras al-Khaimah, United Arab Emirates: · - **Position Summary** · The Medical Information Officer promotes Julphar's products and services to healthcare providers, KOLs & other key stakeholders in an assigned territory or market. · The MIO is a trusted advisor for Julphar's customers and facilitates their buying dec ...
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Procurement Executive
2 hours ago
Khaleej Pack Industry Umm al-Quwain City, United Arab Emirates**Procurement Executive** · **Job Overview** · Looking for a Purchasing Executive for our Logistics Department. As a Purchasing Executive, your duties and responsibilities include buying products, raw materials or services that are needed to maintain the smooth functioning of our ...
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Guest Service Agent
3 days ago
Anantara Hotels, Resorts and Spas Ras Al Khaimah, United Arab EmiratesThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon c ...
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Guest Relations Agent
5 days ago
HILTON Ras Al Khaimah, United Arab EmiratesAs a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent truly influences the first impressions of our VIP Guests and, therefore, is responsible ...
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Guest Service Agent
5 days ago
Hilton Ras Al-Khaimah, United Arab Emirates Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · What will I be doing · As Guest Service Agent, you will serve on the Front Office Team, to provide s ...
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Guest Relations Agent
5 days ago
HILTON Ras Al-Khaimah, United Arab EmiratesAs a Guest Relations Team Member, you willserve on the Front Office Team which is the main connection betweenthe Guest, the hotel, and the various hotel departments. A GuestRelations Agent truly influences the first impressions of our VIPGuests and, therefore, is responsible for ...
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Front Office Leader
5 days ago
Talent Pal Ras Al-Khaimah, United Arab Emirates Full timeExperience In High End Hotels Is Required · Arabic and English required · Location: Ras Al Khaimah · Position Type: Full-time · About Us: · KAY Hospitality is one of the chains companies striving robust investment power and YOY growth. Seeking for similar characters in its team t ...
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Guest Service Agent
5 days ago
ACCOR Ras Al-Khaimah, United Arab Emirates PermanentJob Description · We are looking for a Guest Service Agent (Hotel Front Reception) to join our Front Office team. Reporting to the Front Office Manager, you will Infuse our values; Guest Passion, Sustainable Performance, Trust, Spirit of Conquest, Innovation and Respect into e ...
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Accounts Receivable Officer
5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · Provide an effective system to track Accounts Receivables for the activities of the Credit Management. · To understand thoroughly Sofitel objectives in managing Account Receivables · Provide ...
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Personal Concierge
5 days ago
Hilton Ras Al Khaimah, United Arab Emirates OTHERA Personal Concierge / Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, ...
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Guest Service Agent
5 days ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeCompany Description · We bring to you and your family an Arabian hospitality at its finest with an atmosphere · of pure luxury and magic. It isin Marjan Island Resort & Spa, managed by Accor · that you will find the best of both worlds, a luxury 5- star establishment standards an ...
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Guest Relations Agent
5 days ago
Hilton Ras Al Khaimah, United Arab Emirates Full timeA Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. · What will I be doing ...
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join Ras Al-Khaimah, United Arab Emirates Full timeHunt & Harris Real Estate is looking for a Conveyancing Consultant · Are you a skilled and dedicated Conveyancer with a passion for ensuring smooth property transactions Hunt and Harris Real Estate, a leader in the UAE real estate market, is looking for dynamic individuals to joi ...
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Conveyancing Consultant at Hunt
5 days ago
join Ras Al-Khaimah, United Arab Emirates Full timeAre you a skilled and dedicated Conveyancer with a passion for ensuring smooth property transactions Hunt and Harris Real Estate, a leader in the UAE real estate market, is looking for dynamic individuals to join our team. If you possess a minimum of 2 years of proven experience ...
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10. Marketing
5 days ago
American University of Ras Al Khaimah Ras Al-Khaimah, United Arab Emirates Full timeMarketing & Student Recruitment Officer · American University of Ras Al Khaimah · General Information About Institution · The American University of Ras Al Khaimah (AURAK) is an independent co-education institution of Higher Education that provides an integrated American-style, u ...
Front Office Agent - Ras Al-Khaimah, United Arab Emirates - Hilton
Description
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing
As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for
Front Office Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: