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    Sr Supervisor Quality - Dubai, United Arab Emirates - Concentrix

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    Description

    About the job

    About the Job

    The Sr. Supervisor, Quality is responsible for the day-to-day supervision of a group of Quality Evaluators/QAs. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.

    Candidate Profile

    • With at least 1-2 years of experience as a Quality Supervisor/Sr. Supervisor in a BPO setting
    • Must be willing to work onsite in Alabang
    • Knowledgeable in managing QA metrics
    • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
    • Ability to mentor, coach, and provide direction to a team of employees
    • Willingness to work a flexible schedule

    What's In for You?

    • Career Advancement
    • HMO active on Day 1
    • Monthly Incentives Program

    Essential Functions/Core Responsibilities

    • Excellent Analytical skills, Customer Service skills, and Research and Investigation.
    • Proficient in Microsoft and Google suite.
    • Strong interpersonal and Leadership skills, Problem solving.

    Roles & Responsibilities:

    • Monitor QA Score of the assigned project.
    • Supervise QA Analysts/Specialists
    • Track and act upon End customer feedback
    • Review Quality parameters and make changes whenever necessary in consultation with Operations
    • Facilitate calibrations / do client interfacing
    • Assist in preparing Quality Improvement Plans
    • Help Operations with the necessary quality tools and how to use them effectively
    • Provide guidance and leadership to QA team members
    • Update progress on operations and quality activities
    • Assist in aligning quality initiatives for achieving business objectives.

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