- Lead, train and inspire the outlets team towards service excellence.
- Plan and coordinate with other leaders to ensure smooth operations and improve guest experience across all outlets as per the Sofitel standards.
- Allocate tasks, supervise and oversee all activities within the outlet.
- Consistently seek out creative ways to improve departmental profit by increased capture of covers, average check growth through up selling, and performance management.
- Engage the team in new methods to improve processes and enhance guest experience.
- Follow outlets policies, procedures and service standards
- 2-3 years' experience as a leader preferably in a fast paced premium property
- Excellent knowledge in Food & Beverage including bar operations.
- Computer literacy an added advantage and previous use and mastery of point of sale system required
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Service focused personality with strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
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