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    Service Coordinator - Dubai, United Arab Emirates - Zahrawi Medical

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    Description
    • Responsible for the inventory of the spare parts, monitoring and managing the inventory on a regular basis.
    • Assisting the Service Engineers with the service inquiries coming from the customers.
    • Answering the questions of customers regarding the services schedule.
    • Keeping the instruments, customers and service contracts database of all existing customers and updating them regularly.
    • Monitoring smooth transactions of service operation performed by the Service Engineers.
    • Performing all administrative supports such as filling records, maintaining a weekly report from Service Engineers, reporting directly to Line Manager for every circumstance occurred.
    • Preparing all required documents required regarding new installation to ensure and provide appropriate customer service satisfaction.
    • Coordinating with the Sales & Accounts Departments to monitor transactions for spare parts orders, invoicing of service contract and payments.
    • Monitoring progress of job orders and service contracts.

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