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    Business Analyst - Dubai, United Arab Emirates - chalhoub groups

    chalhoub groups
    chalhoub groups Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 6 days ago

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    Description
    Partner with Business teams to create leadand inspire the customer and marketing product

    • Workclosely with stakeholders and project owners to collect businessobjectives and requirements to clearly define, document and scopeproducts, projects and initiatives
    • Work with theprocurement team to provide input into RFP and be part of thecustomer product selection
    • Work to overcome obstaclesto success and build collaborative relationships with otherteams
    • Own the functional design of the Customer andMarketing Systems/products ( CRM, Clientelling , Customer Service,Voice of Customer, Marketing cloud etc.)
    • Work acrossdepartments to ensure that all stakeholders have input into thefinal product
    • Escalate complex problems, whererelevant, to ensure swift and efficient resolution
    • Carry out and communicate the outline and functional designactivities on projects/products, working with peers to facilitatesuccessful delivery
    • Understands and supports theoverall customer strategy through partnership with CustomerExperience and the key business stakeholders.
    • Leadsrequirements gathering, analysis and verification meetings andensures final requirement statements are accurate, verifiable,consistent, feasible and comprehensive.
    • Developsalternative views of solutions for the review of Business andTechnical teams as appropriate.
    • Designs high levelprocess flows and provides project leadership to implement definedrequirements.
    • Partners with the technical teams toensure new technical requirements and changes continue to meetbusiness expectations.
    • Communicates progress andchallenges across multiple functional teams and stakeholders.
    Effectively presents and communicates with stakeholders andarticulates a technical design in business terms to ensure timelydelivery and progress.

    • Writes, coordinates and executestest cases for Functional Testing, Systems Integration Testing(SIT) and User Acceptance Testing (UAT) against documented criteriathat proves out scenarios and identifies defects for issue trackingand resolution.
    • Creates, coordinates and deliverstraining to ensure enduser readiness (e.g., documentation, demos,videos, etc.).
    • Provides for the ongoing creation andmaintenance of platform documentation.
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