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    In-Store Trainer - dubai, United Arab Emirates - Gulf Marketing Group (GMG Group)

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    Description
    Job Summary The role is responsible for conducting product training to all store employees & maximize sales opportunities byproviding exceptional guest experience

    Key Responsibilities:

    Strategic Responsibilities:

    • Setting up the seasonal training calendar in alignment with the brand direction.
    • Enhance the skills set of staff working across the region.
    • Ensuring consistent and relevant product knowledge across the region.
    • Orientation (Induction) and introduction of product knowledge to new employees.
    • Sharing knowledge and promoting Learning and Development initiatives.
    • Champion brand related initiatives to drive employee & consumer engagement e.g. Running/yoga club.

    Core Responsibilities:

    • Design, develop and update training material, training aids and assessment tests based on the identified trainingneeds and source training material.
    • Conduct training sessions in line with the training needs for the product specialists identified for his category.
    • Perform post training evaluation for training sessions and follow up on knowledge transfer to the workplace.
    • Identify areas for improvement as per the feedback from trainees and implement changes accordingly.
    • Monitor and Communicate attendance status, evaluation results and training feedback to line manager.
    • Advises customers on product ranges best suited to their needs; Answers customers' queries to help them decideon the purchase.
    • Provides information to customers on warranties, features, specifications, maintenance, and care of products.
    • Ensures customers' needs are met, complaints are resolved (or escalated) and customer service provided is ofexceptional standard.
    • Maintains awareness of new product launches, promotional events, and sales.
    • Achieves sales targets by using sales techniques, up selling and cross selling.

    People Management:

    • Liaising with Stores regarding training initiatives and support
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