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    Systems Analysis - Dubai, United Arab Emirates - Dice

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    Description

    Job Duties:

    • Translate business needs of Library units into functional requirements and technical specifications for systems/solutions.
    • Provide system administration for Library solutions and configuration changes.
    • Provide troubleshooting and support for supported Library systems and solutions.
    • Create business process models for current state and future state of solutions.
    • Create documents for implementations and upgrades.
    • Assist in transitioning implemented products into operational support.
    • Provide analysis and support for report requests, as required.
    • Serve a project lead or subject matter expert for Library projects of various sizes and complexity.
    • Develop and manage test plans, test scenarios, and test cases for user acceptance testing.
    • Provide work plans and progress reports.
    • Complete incident management, problem management, and root cause analysis.
    • Assist in the change management process.
    • Liaise with external system providers and partners for problem reporting and resolution, submit enhancement requests, and provide input on proposed changes and/or new products.
    • Prefer candidates have experience in Symphony ILS, Enterprise, web services, BlueCloud Analytics, Library Market, Beanstack, Overdrive/Libby, Hoopla, etc.

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