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    Guest Service Agent - Dubai, United Arab Emirates - HILTON

    Hilton background
    Description

    As a Front Desk Receptionist at the WaldorfAstoria Dubai International Financial Centre, you will serve on theGuest Services and Front Office Teams to meet Guest needs uponarrival and departure and to provide a comfortable stay for Guestsby accommodating requests for information and offering Guestassistance as required. A Receptionist will complete the followingtasks:

    • Welcome and fulfillthe check-in process for Guests and grouparrivals
    • Complete the check-out process fordeparting guests using the hotelsystems
    • Manage, effectively and efficiently,Guest requests, inquiries, andcomplaints
    • Maintain current knowledge of hotelproducts, services, pricing and special promotional offers, as wellas daily VIP and special events
    • Maximize salesrevenues through up-selling and marketingprograms
    • Perform general incoming communicationduties, including taking reservations via telephone and electronicregistration systems


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