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    Director of Groups Events - Dubai, United Arab Emirates - Kempinski Hotels

    Kempinski Hotels
    Kempinski Hotels Dubai, United Arab Emirates

    3 hours ago

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    Description
    • Responsible for revenue generation from received leads in the Event and group field.
    • Develop an Event & Group forecast in coordination with the Director of Revenue Management/ Revenue Manager.
    • Responsible for the Development (or improvement) & active conversion of an effective Event and group Sales Strategy.
    • Recognize need periods and actively find possible solutions in coordination with the Director of Sales and marketing, the Director of Sales, and the Field Sales Team.
    • Reach (and possibly surpass) the monthly and yearly revenue goals.
    • Set and regularly review goals for the Groups & Events Sales team and its team members.
    • Leadership, training, development, encouragement, and support of the Groups & Events Sales Team.
    • Responsible for the training and incorporation of new team members (and trainees).
    • Performance Control for the subordinate team members.
    • Analysis and utilization of the Mystery Shopper program.
    • Supervise regular Competition Checks.
    • Encourage cross-selling to other hotels within the Kempinski Group (and GHA).
    • Implementation of regular departmental meetings to ensure inter-departmental communication.
    • Secure proper communication of all Event and group details to the Event Managers and Groups and events Coordinators.
    • Monitor the Opera S&C System and ensure the system is set up properly to guarantee internal efficiency, and customer satisfaction, hence maximizing revenue performances.
    • Review F&B menus, meeting services, etc., and the appropriate pricing structure for the Event area in conjunction with the F&B Manager & the Executive Chef.
    • Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by the Director of Sales & Marketing. Handle requests according to the relevant standards within a maximum of 8 (business) hours of receipt.
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