Jobs
>
Customer Service Representative
>
Dubai

    Customer Service Representative - Dubai, United Arab Emirates - Schenker LLC

    Schenker LLC
    Schenker LLC Dubai, United Arab Emirates

    5 days ago

    Default job background
    Description
    The role of the CSR is to oversee the daily operations of the Warehouse and CSR activities of the group in which the individual is assigned too. The Operations Controller will be required to effectively manage the team with the aim of executing assigned tasks to meet operational KPI's. The role would also require the individual to validate and maintain all data pertaining to the billing of the assigned group and support the Operations Manager towards driving daily task completion. In case of any escalation the CSR would be required to communicate, escalate, and coordinate with the Contract Managers and the Operations Manager. Responsibilities :
    • Act as single point of contact for any relevant operational (for the respective group) and administrative issues customer's related
    • To take responsibility for the quality of the group by achieving and challenging the targets of the group in align with Ops lead and WH ops Team leader
    • Coordinate with team concerned to ensure all aspects of inbound and outbound orders including warehousing are done in a timely manner and update client.
    • Utilise SAP software proficiently for effective warehouse management and inventory tracking
    • Communicate with internal & external stake holders to ensure all requirements are met as per SLA's.
    • Update trackers and daily delivery status with customers.
    • Prepare monthly KPI reports and share data to prepare MBR & QBR with respective Business leads
    • To support and encourage team ethics and values within the work environment
    • Compliance with Quality Safety Health Environment policies and requirements.
    • To follow the QSHE guidelines and working instructions for all daily tasks and not to put others at risk.
    • To report any all incidents, hazards, and unsafe practices in the working environment to the Operations Team lead and QSHE team in a timely manner as per the relevant working instructions.
    • Update and maintenance of Operational and Billing SOP
    • Closely monitor and guide operations and pro-actively initiate/implement corrective actions to ensure the alignment between operations and the customer's expectations in terms of SOP/Procedures.
    • Drive & Suggest (Internal / external) processes optimization in collaboration with Operations leads (Process & System teams & Operations manager)
    • Handling and coordination of "special projects " (e.g., EDI, Invoicing Audit)
    • Implement a procedure to increase invoicing accuracy in collaboration with the business units / Operational team.
    • Monitor and ensure that all customer orders are issued, picked, packed, and shipped in a timely manner with minimal delays.
    • Responding in a timely manner to their clients of Inbound & Outbound shipping dates, anticipated delays and any other additional information needed by customer using e-mail or telephone.
    • Provide data to OPS lead for analysing previous day's achievements with the complete team & support with order details for resource planning.
    • Prepare and participate the group for all customer Audits and execute corrective actions based on findings
    • Support for Continuous Improvements. Identify & optimize processes together with the Operations excellence team.
    • Ensure that each client transaction is invoiced to the customers as per the agreed rates on a timely basis as per management deadlines.
    • Ensuring invoices are dispatched in line with agreed process.
  • MIAO FASHION INC

    Customer Service Representative

    1 day ago

    MIAO FASHION INC Dubai, United Arab Emirates

    severalWnd e are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, amodifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain ...

  • HAQ Kamel Pay Services LLC

    Customer Service Representative

    1 day ago

    HAQ Kamel Pay Services LLC Dubai, United Arab Emirates

    Customer Service Representative Responsibilities (Female): · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Responding promptly to customer inquiries. · - Communicating with customers through various channels. · - Acknowledging ...

  • Well10 Materials LLC

    Customer Service Representative

    1 day ago

    Well10 Materials LLC Dubai, United Arab Emirates

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when c ...

  • United Arab Agencies

    Customer Service Representative

    11 hours ago

    United Arab Agencies Dubai, United Arab Emirates

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when c ...

  • First & Fig Marketing Solutions, inc.

    Customer Service Representative

    1 day ago

    First & Fig Marketing Solutions, inc. Dubai, United Arab Emirates

    _**We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. **_ · **Customer Service Representative Responsibilities**: · ...

  • FOOD TRADING GROUP

    Customer Service Representative

    1 day ago

    FOOD TRADING GROUP Dubai, United Arab Emirates

    **Job description** · An exciting job opportunity for Customer service Representative (FMCG/Food Distribution background prefered ) professional · - Immediate Joiners · With its Headquarters based in Lebanon, a representative office in Limassol-Cyprus, and distribution companies ...

  • MROD HEALTHCARE LLC

    Customer Service Representative

    1 day ago

    MROD HEALTHCARE LLC Dubai, United Arab Emirates

    Hiring Cutomer service representative for our facility. · A background in call center and customer service is a requirement. · **Responsibilities**: A Call Center Representative focuses on building relationships with our clients through both inbound calls, outbound calls, and ele ...

  • M A X EXPRESS COURIER SERVICES LLC

    Customer Service Representative

    1 day ago

    M A X EXPRESS COURIER SERVICES LLC Dubai, United Arab Emirates

    **Position Overview: · - Customer Service Representative** · As a Customer Service Representative, where your focus on customer satisfaction will drive success. Responsible for addressing inquiries, resolving issues, preparing reports and ensuring a positive customer experience. ...

  • Koshaya Group of Companies

    Financial Services Representative

    11 hours ago

    Koshaya Group of Companies Dubai, United Arab Emirates

    We are looking for a Financial Services Representative to join our team. As a Financial Services Representative, you will be responsible for providing support to our clients in the areas of financial planning, investment management, and retirement planning. You will also be respo ...

  • FOOD TRADING GROUP

    Customer Service Representative

    11 hours ago

    FOOD TRADING GROUP Dubai, United Arab Emirates

    **Job description** · An exciting job opportunity for Customer service Representative (FMCG/Food Trading background) professional · - Immediate Joiners · With its Headquarters based in Lebanon, a representative office in Limassol-Cyprus, and distribution companies in Dubai, Abu ...

  • GM4 Creative Sign

    Customer Service Representative

    11 hours ago

    GM4 Creative Sign Dubai, United Arab Emirates

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when c ...

  • Essity

    Supply Service Representative

    11 hours ago

    Essity Dubai, United Arab Emirates

    **Supply Service Representative (1 year fixed-term contract)**: · **Essity is looking for a Supply Service Representative who will be based in Dubai to work with our dynamic team in the Consumer Goods business unit on a 1 year fixed-term contract. We are looking for an individual ...

  • Adecco

    Customer Service Representative

    1 day ago

    Adecco Dubai, United Arab Emirates

    **Customer Service Representative** · Job title: Customer Service Representative · Client Industry: Different Malls across Dubai · **Responsibilities**: · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Responding promptly to cus ...

  • Key Information Technology

    Customer Service Representative

    1 day ago

    Key Information Technology Dubai, United Arab Emirates

    **Responsibilities**: · - Maintaining a positive, empathetic, and professional attitude toward customers at all times. · - Responding promptly to customer inquiries. · - Communicating with customers through various channels. · - Acknowledging and resolving customer complaints. · ...

  • Health Road Catering

    Customer Service Representative

    1 day ago

    Health Road Catering Dubai, United Arab Emirates

    We are seeking a dedicated Customer Service Representative with excellent communication skills in both English and Arabic to join our night shift team. As a Customer Service Representative, you will be responsible for providing outstanding assistance to our customers, addressing ...

  • Pivot Engineering and General Contracting

    Customer Service Representative

    1 day ago

    Pivot Engineering and General Contracting Dubai, United Arab Emirates

    _**We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm whe ...

  • GO TALK GENERAL TRADING LLC

    Customer Service Representative

    1 day ago

    GO TALK GENERAL TRADING LLC Dubai, United Arab Emirates

    Customer Service Representative · **Salary**: From AED2,500.00 per month · Ability to commute/relocate: · - Dubai: Reliably commute or planning to relocate before starting work (required) · **Education**: · - Bachelor's (preferred) · **Experience**: · - customer service: 1 year ( ...

  • SMASTER BUSINESS CREATIONS

    Customer Service Representative

    1 day ago

    SMASTER BUSINESS CREATIONS Dubai, United Arab Emirates

    **Two Female required for Customer Representative Job who can perform**: · - Serves customers by providing product and service information and resolving product and service problems. · - Attracts potential customers by answering product and service questions and suggesting inform ...

  • Al Wafiq Electronics Trading LLC

    Customer Service Representative

    1 day ago

    Al Wafiq Electronics Trading LLC Dubai, United Arab Emirates

    Position: Customer Services Representative - Inbound Call · Location: Dubai · **Requirements**: · Intermediate with 1-2 years customer service experience, Fresher also can apply. · Previous experience in customer service, hospitality, or a related field is preferred. · Excellent ...

  • Royal Smart Limousine Dubai

    Customer Service Representative

    1 day ago

    Royal Smart Limousine Dubai Dubai, United Arab Emirates

    **About Us**:Royal Smart Limousine is a leading luxury transportation company based in the heart of Dubai, UAE. We are dedicated to providing an unparalleled travel experience, offering our clients the utmost in comfort, style, and convenience. Our commitment to excellence has ma ...