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Abu Dhabi

    Front Desk Manager - Abu Dhabi, United Arab Emirates - Accor- North & Central America

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    Description
    • Ensure service standards are met and exceeded (rooming the guest, anticipating

    guest needs, up selling and cross-selling) and actively seeking feedback and follow

    up on Guest comments

    • Overseeing the Group and Conventions from a Front Office perspective from the pre-

    convention to post-convention stage

    • Participates and assists with rooms inventory, Yield and Revenue Management

    including setting daily sell strategies, rates and price points;

    • Facilitates communication between essential departments (Housekeeping, Guest Services, Reservations) to guarantee a smooth arrival and departure experience.
    • Coordinate with VIP guests and individuals requiring special attention, including arranging personalized meet and greet services.
    • Knowledge of function bookings and their effect on lobby and public areas
    • Duties as assigned by Director, Front Office and Assistant Director, Front Office
    • Actively seeks feedback and following up on Guests comments
    • Develops and implements new systems and standards

    Qualifications

    • Solid knowledge of Front Office Procedures.
    • Knowledge of Opera, Microsoft Office and Windows .
    • Minimum of two years previous Front Desk Manager experience.
    • Highly organized, career and result oriented with the ability to be flexible with hours,

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