- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
- Previous experience in a customer-focused industry
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Great attention to detail
- Professional manner with an emphasis on hospitality and guest service
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
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Passenger Service Agent
Found in: Talent AE C2 - 1 day ago
Client of Talentmate Sharjah, United Arab Emirates Full timeJob Description · A Passenger Service Agent is responsible for assisting passengers during their journey at an airport or train station. They provide customer service, check-in passengers, handle baggage, and coordinate boarding processes. Passenger Service Agents also assist pas ...
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Guest Service Agent
Found in: Talent AE C2 - 1 day ago
Centro Hotels by Rotana Sharjah, United Arab Emirates Full timeJob Description · We are currently looking for dynamic, and self-motivated Service professionals who want to move their careers forward. · As a Reservation Agent you are responsible for handling incoming calls and inquires to the reservation department in a professional, efficien ...
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Guest Service Agent
Found in: DrJobEN AE A2 - 5 days ago
Hilton Sharjah, United Arab EmiratesDemonstrate a high level of customer service at all times · Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts · Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general ...
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Guest Service Agent
Found in: DrJobEN AE A2 - 5 days ago
Hilton Sharjah, United Arab EmiratesGreeting guests upon arrival and making them feel welcomed. · Administering check-ins and check-outs. · Providing front desk services to guests. · Assigning rooms and taking care of administrative duties. · Delivering mail and messages. · Being a source of information to guests o ...
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Guest Service Agent
Found in: Talent AE A C2 - 6 days ago
Hilton Sharjah, United Arab EmiratesGreeting guests upon arrival andmaking them feel welcomed. · Administeringcheck-ins and check-outs. · Providing front deskservices to guests. · Assigning rooms and takingcare of administrative duties. · Delivering mailand messages. · Being a source of information toguests on vari ...
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Guest Service Agent Reservations
Found in: DrJobEN AE A2 - 1 day ago
Rotana Hotel Management Corporation Sharjah, United Arab EmiratesWe are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. · As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorab ...
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Guest Service Agent Reservations
Found in: Talent AE A C2 - 1 day ago
Rotana Hotel Management Corporation Sharjah, United Arab EmiratesWe are currently lookingfor dynamic, and self motivated Front Office professionals who wantto move their careers forward. · As a Guest ServiceAgent you are responsible to provide professional and customerfocused service to our guests, ensuring their stay will become amemorable ex ...
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Service Agent
Found in: DrJobEN AE A2 - 1 day ago
DAMAC Properties Dubai, United Arab EmiratesSomos uma empresa 100% portuguesa, l der na presta o de cuidados de sa de de excel ncia em Portugal, que conta com mais de 75 anos de experi ncia e uma rede de 23 Hospitais e Cl nicas CUF distribu das pelo pa s. Baseamo-nos em valores como: o Respeito, a Dignidade, o Bem-Estar da ...
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Service Agent
Found in: Talent AE A C2 - 1 day ago
DAMAC Properties Dubai, United Arab EmiratesSomos umaempresa 100% portuguesa, l der na presta o de cuidados de sa de deexcel ncia em Portugal, que conta com mais de 75 anos de experincia e uma rede de 23 Hospitais e Cl nicas CUF distribu das pelo pas. Baseamo-nos em valores como: o Respeito, a Dignidade, oBem-Estar das Pes ...
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Royal Service Agent
Found in: DrJobEN AE A2 - 1 day ago
ALL - Accor Live Limitless Ajman, United Arab EmiratesResponds to all incoming calls complying with Fairmont standards, and transfers them to the appropriate destination. · Takes full accountability for all internal and external guest requests, transmitting the information to the responsible department. · Logs all requests and ensur ...
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Royal Service Agent
Found in: Talent AE A C2 - 2 days ago
ALL - Accor Live Limitless Ajman, United Arab EmiratesResponds to all incoming callscomplying with Fairmont standards, and transfers them to theappropriate destination. · Takes fullaccountability for all internal and external guest requests,transmitting the information to the responsibledepartment. · Logs all requests and ensurestim ...
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Royal Service Agent
Found in: Talent AE C2 - 1 day ago
Accor Hotels Ajman, United Arab Emirates Full time· JOB DESCRIPTION · Company Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to ...
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Royal Service Agent
Found in: Talent AE C2 - 1 day ago
Accor Ajman, United Arab Emirates Full timeCompany Description · 'Why work for Accor · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that du ...
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Service Agent
Found in: Talent AE C2 - 1 day ago
Paramount Hotel Midtown Dubai, United Arab Emirates Full timeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. · Are you one of those creative minds A character, a storyteller Do you want to be part of a globally recognized brand that has been entertaining for over 100 ye ...
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Service Agent
Found in: DrJobEN AE A2 - 1 day ago
DAMAC Properties Dubai, United Arab EmiratesJob Overview · We are looking for an HR professional to recruit the best talent for our rapidly growing organization. You should have a sharp eye while you check on resumes and to lead meetings in the human resource department. · As a Human Resource Recruiter, your duties include ...
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Service Agent
Found in: DrJobEN AE A2 - 1 day ago
DAMAC Properties Dubai, United Arab EmiratesServe and clear food and beverage items in an unobtrusive and professional manner · Carry trays and set up trolleys with linen, china, glass and silver · Provides hands-on support, direction and assistance to casts on all areas of their assigned duties ensuring highest levels of ...
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Service Agent
Found in: Talent AE A C2 - 1 day ago
DAMAC Properties Dubai, United Arab EmiratesServe and clear food and beverageitems in an unobtrusive and professionalmanner · Carry trays and set up trolleys withlinen, china, glass and silver · Provideshands-on support, direction and assistance to casts on all areas oftheir assigned duties ensuring highest levels of servi ...
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Service Agent
Found in: Talent AE A C2 - 1 day ago
DAMAC Properties Dubai, United Arab EmiratesJobOverview · We are looking for anHR professional to recruit the best talent for our rapidly growingorganization. You should have a sharp eye while you check onresumes and to lead meetings in the human resourcedepartment. · As a Human Resource Recruiter, your dutiesinclude to pl ...
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Guest Service Agent
Found in: Talent AE 2A C2 - 2 days ago
NH Collection Dubai The Palm Dubai, United Arab Emirates Full time_jobJob DescriptionThe primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s ...
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Guest Service Agent
Found in: Talent AE C2 - 1 day ago
ADAGIO Dubai, United Arab Emirates PermanentJob Description · Guest Service Agent · First impressions are everything As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. · What is in it for you: · Employee ...
Guest Service Agent - Sharjah, United Arab Emirates - Hilton
Description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will I be doing?
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all