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    Customer Success Manager - Dubai, United Arab Emirates - Canonical

    Canonical
    Canonical Dubai, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 week ago

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    Description
    • A strong focus on supporting customers by finding solutions to ticket requests.
    • Enrich documentation about problem solving, Q&A, onboarding materials.
    • Drive campaigns targeting multiple customers through digital touch-points and activities.
    • Identify high potential as well as high risk customers from newly onboarded users or customers
    • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
    • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
    • Engage with your portfolio of customers to ensure risk identification
    • Collect feedback from customers and format them for review by the product team

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