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    Market Insight Senior Analyst - dubai, United Arab Emirates - Cigna Health and Life Insurance Company

    Cigna Health and Life Insurance Company
    Cigna Health and Life Insurance Company dubai, United Arab Emirates

    2 weeks ago

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    Description
    Market Insight Senior Analyst page is loaded
    Market Insight Senior Analyst Apply
    remote type
    Hybrid
    locations
    HKGN 348 Kwun Tong Road
    Dubai, United Arab Emirates
    time type
    Full time
    posted on
    Posted Yesterday
    job requisition id


    Job Description:

    We are seeking a highly skilled and independent Senior Analyst to join our International Health Insights team, based in Dubai.

    As a Senior Analyst, you will be responsible for managing and conducting NPS studies for International Health markets (Americas, Europe, MEA and APAC) as well as other strategic B2B and B2C research as required.


    Key Responsibilities:
    NPS Research ManagementIndependently plan, design and execute annual NPS research studies.
    Develop and implement data collection strategies to ensure accurate and timely data collection, with the appropriate incentives.
    Script surveys and monitor fieldwork in Verint.
    Maintain and update Tableau dashboard where NPS data is housed.
    Monitor and track NPS trends over time to identify patterns, correlations, and areas of improvement.
    Collaborate with cross-functional teams to align research objectives with business goals.
    Data Analysis and InterpretationAnalyze NPS data using statistical techniques and qualitative methods.
    Identify key drivers of customer satisfaction, loyalty and advocacy.
    Perform segmentation and profiling of customer groups based on NPS scores.
    Conduct in-depth statistical analysis to uncover actionable insights and trends.
    Prepare comprehensive reports and visualizations to present research findings to senior stakeholders.
    Insights and RecommendationsTranslate research findings into actionable recommendations for business strategies and decision-making.
    Provide strategic guidance to improve customer experience and loyalty.
    Collaborate with product, marketing, sales and operations teams to implement NPS-driven initiatives.
    Monitor and evaluate the impact of implemented strategies and initiatives.
    Stay up to date with industry trends and best practices in NPS research.
    Cross-functional CollaborationCollaborate with internal stakeholders to define research objectives and requirements.
    Work closely with data analysts, strategy & planning, customer experience teams, ad other teams to gather necessary data.
    Communicate research findings and insights effectively.
    Participate in team meetings and workshops to share knowledge and expertise.

    External vendor managementIndependently manage RFPs, contract approvals and invoice processingLiaise with external vendors on methodology, sampling, fieldwork progress, incentive planning, reporting and data analysisEfficiently check and ensure research outputs are accurate and with high standardAnalyze and synthesize data for report writingThe role will report to and be under the supervision of Associate Director.


    Qualifications and Skills:


    Bachelor's or Master's degree in Statistics, Market Research, Psychology or related disciplineExcellent command of both written and spoken EnglishProven experience (minimum 3 years) in managing NPS research trackers and/or customer research independentlyStrong knowledge of NPS methodology and best practicesProficiency in statistical analysis software (e.g., SPSS, R, Python) and data visualization tools (e.g., Tableau, Power BI)Solid understanding of research design, survey methodologies, and statistical analysis techniquesExcellent analytical and critical thinking skillsStrong written and verbal communication skills to present complex data and insights clearlyAbility to work independently, manage projects simultaneously, and meet deadlinesAbility to work flexibly across time zonesDetail-oriented with a focus on accuracy and quality of research outputsExperience in the health insurance industry is a plusAbout The Cigna GroupCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.

    We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

    Join us in driving growth and improving lives.
    About The Cigna GroupDoing something meaningful starts with a simple decision, a commitment to changing lives.
    At The Cigna Group, we're dedicated to improving the health and vitality of those we serve.

    Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

    Join us in driving growth and improving lives.#J-18808-Ljbffr
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