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    Sales Support Specialist - Dubai, United Arab Emirates - NOV

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    Description
    • Handling customer inquiries and orders.
    • Assist in providing outstanding customer service
    • PN identification, quotations and clarifications.
    • Provide continual evaluation of the group's processes and methods, to assure the most effective
    • use of resources and equipment
    • Order processing in Glovia and follow-up on orders to ensure we deliver on time.
    • Work on difficult issues regarding client complaints and other matters.
    • Work closely with Managers in other department, such as Sales, on updating policies and procedures for client services.
    • Perform other work-related tasks as assigned
    • Comply with all NOV Company and HSE policies and procedures.

    Behavioral Skills/Competencies

    • Customer Feedback, Responsiveness
    • Work on difficult issues regarding client complaints and other matters
    • Ability to work unsupervised, planning and correlating data analysis
    • Quality Management, Client Relationship Management
    • Decision Making, Conflict resolution
    • Team Player, Good Communication Skills
    • Active Listening, Adaptability, Attentiveness
    • Knowledge of Product and Service

    Experience/Education/Skill-set Required

    • 5+ years' experience preferably in relevant field
    • Order processing experience
    • Working knowledge in Glovia or similar ERP system
    • Oil and Gas, Manufacturing experience preferred


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