- Dispatch Deliveries and
- Capture and Triage new
- Prepare for Support Delivery Projects & present findings to Customer Success Account Managers (CSAM)
- Generate a
- Meeting Prep and
- Develop a good level of process & product knowledge to speak intelligently to customers and successfully address specific objections
- Clearly document and track qualitative feedback and quantifiable measurements Last updated: December 9,
- Initiate steps through appropriate communication channels to address customer concern
- Ensure a high level of professionalism during all interactions with customers
- Collaborate with cross functional teams and management to drive a superior customer experience
- Follow guidance from more senior staff, as needed
- Follow established procedures
- Prepare quotes for contract renewal and RFP/RFI responses
- Maintain quote documentation with accurate pricing and configurations
- Ensure the integrity of client information maintained in the database systems
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IT Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
Jet Luxe Dubai, United Arab EmiratesJET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel launched in 2020 A global leader in executive aviation JET LUXE is recognized for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide. JET LUXE provides ex ...
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IT Support Specialist
Found in: Talent AE A C2 - 1 day ago
SimplyApply Dubai, United Arab EmiratesResponsibilities · CapitalOne is seeking a customer first technology support associate for alarge geographically dispersed organization. Technical support willrequire excellent written and verbal communication skills and willfocus on troubleshooting laptop (Windows & Mac) issues, ...
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IT Support Specialist
Found in: DrJobEN AE A2 - 14 hours ago
SimplyApply Dubai, United Arab EmiratesResponsibilities · Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) iss ...
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IT Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
Dice Dubai, United Arab EmiratesThese skills will help you succeed in this position: · Minimum of 8 years' experience testing both hardware and software, ensuring that systems are functioning properly. · Minimum of 5 years' experience utilizing Jira (or similar service platform) to manage and respond to support ...
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It Support Specialist
Found in: DrJobEN AE A2 - 2 days ago
Buzzon Dubai, United Arab EmiratesAbout Logic · At Logic, we solve retail problems. What sets us apart is our approach: we apply a consumer-centric lens towards solving business problems through retail systems integration. Rather than simply installing and updating software, we empower our clients with the kno ...
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IT Support Specialist
Found in: Talent AE A C2 - 6 days ago
Dice Dubai, United Arab EmiratesThese skills will help you succeed in thisposition: · Minimum of 8years' experience testing both hardware and software,ensuring that systems are functioningproperly. · Minimum of 5 years'experience utilizing Jira (or similar service platform) to manageand respond to support ticke ...
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It Support Specialist
Found in: Talent AE A C2 - 2 days ago
Buzzon Dubai, United Arab EmiratesAbout Logic · At Logic, we solve retail problems. Whatsets us apart is our approach: we apply a consumer-centric lenstowards solving business problems through retail systemsintegration. Rather than simply installing and updating software,we empower our clients with the knowledge ...
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Sales Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
ABB Dubai, United Arab EmiratesOffering technical advice and solutions on inquiries from customers/channels/sales specialists about ABB ELIP products and solutions across UAE, Bahrain, Oman, Pakistan and Kuwait · Preparing and delivering technical presentations and demonstrations for both internal staff and cu ...
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Business Support Specialist
Found in: DrJobEN AE A2 - 1 day ago
Michael page Dubai, United Arab EmiratesSingle point of contact that can connect departments and drives data collection internally. · Improves operations by focusing on portal upload, invoicing upload, order processing in Customer Service. · Works closely with Business Leaders, Sales team, IT, Finance, COE, Supply Chai ...
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Seller Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
Scancruit Dubai, United Arab EmiratesTasks: · Onboarding of new Sellers · Coordinating logistics, documents, and seller compliance. · Discussing stock updates, price changes and offers from customers · Be first point of contact for your own portfolio of existing suppliers · Coordinating all payments to Sellers (dire ...
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IT Desktop Support Specialist
Found in: DrJobEN AE A2 - 4 days ago
Insight Global Dubai, United Arab EmiratesMust-haves · 5+ years experience in a help desk and hands-on support environment · Strong knowledge of Microsoft environments (Windows, AD, O365, Azure, etc) · Hardware support experience working with a variety of Intel based computers, servers, and network printers · Working kno ...
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Business Support Specialist
Found in: Talent AE A C2 - 2 days ago
Michael page Dubai, United Arab EmiratesSingle point of contact that canconnect departments and drives data collectioninternally. · Improves operations by focusing onportal upload, invoicing upload, order processing in CustomerService. · Works closely with Business Leaders,Sales team, IT, Finance, COE, Supply Chain and ...
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Client Support Specialist
Found in: Talent AE A C2 - 6 days ago
Siemens Dubai, United Arab EmiratesWhat will you do? · Delivers legendary Client Support viaphone, email and chat support to drive clientretention. · Answers incoming client requests ina fast-paced environment. · Identifies andresolves non-routine technical problems for specific product suiteby establishing trou ...
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Field Support Specialist
Found in: Talent AE A C2 - 1 day ago
GE HealthCare Dubai, United Arab EmiratesAdditionalInformation · GEHealthCare offers a great work environment, professionaldevelopment, challenging careers, and competitive compensation. GEHealthCare is an Equal Opportunity Employer. Employment decisionsare made without regard to race, color, religion, national orethnic ...
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Technical Support Specialist
Found in: Talent AE A C2 - 4 days ago
SYNCREON Dubai, United Arab EmiratesQualifications · Have a computer science qualificationor the equivalent professional training and certification alongsideproficient work experience within a technicalfield · Solid attention to detail and the abilityto create and document process andprocedures · Good verbal and wr ...
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Seller Support Specialist
Found in: Talent AE A C2 - 6 days ago
Scancruit Dubai, United Arab EmiratesTasks: · Onboarding of newSellers · Coordinating logistics, documents, andseller compliance. · Discussing stock updates,price changes and offers from customers · Befirst point of contact for your own portfolio of existingsuppliers · Coordinating all payments to Sellers(direct pay ...
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Technical Support Specialist
Found in: DrJobEN AE A2 - 4 days ago
SYNCREON Dubai, United Arab EmiratesQualifications · Have a computer science qualification or the equivalent professional training and certification alongside proficient work experience within a technical field · Solid attention to detail and the ability to create and document process and procedures · Good verbal a ...
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Application IT support specialist
Found in: DrJobEN AE A2 - 6 days ago
Energy Jobline Dubai, United Arab EmiratesOperational execution of the Application (Clinical Support) and · Informatics support for the Siemens Healthineers Direct customers and the · customers managed by our Business Partners · Support of the entire POC service portfolio including · application support, training, custom ...
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Desktop Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
Dice Dubai, United Arab EmiratesAdditional Skills & Qualifications: · Qualifications and Skills · Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role · Bachelor's Degree in Computer Science, Computer Engineering or similar field is desired · 3-5+ years' desktop suppo ...
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Client Support Specialist
Found in: DrJobEN AE A2 - 6 days ago
Siemens Dubai, United Arab EmiratesWhat will you do? · Delivers legendary Client Support via phone, email and chat support to drive client retention. · Answers incoming client requests in a fast-paced environment. · Identifies and resolves non-routine technical problems for specific product suite by establishing ...
Sales Support Specialist - Dubai, United Arab Emirates - Concentrix
Description
About the job
Verify customer entitlements vs contract:
review customer set-up in systems, validate users, updates systems, and input customer information
Schedule Support Program Deliveries:
Validate contract credits, create dispatch in systems, communicate dates, manage scheduling and rescheduling
Support Needs:
Create support needs based on recommendations and align to a delivery project
Support Project Proposal Summary:
Create a delivery project in systems
Post Meeting Activities:
action post meeting items as directed by CSAM, track progress and provide updates to CSAM
Renewal Process Support:
Do standard customer research to be used during the renewal process by CSAM
Reactive Support Governance:
Track and manage case histories and ensure expected SLA/outcomes met for and assist with high impact escalations