- Oversee all boutique level clienteling programs and execute strategies outlined by Central CRM including client growth strategies, capture retention initiatives, etc.
- Create and lead local clienteling actions to promote best-in-class CRM practices that drive revenue and promote client retention and growth
- Oversee e-clienteling programs in partnership with the local call center and e-commerce teams such as: identifying outreach opportunities and gifting strategies, decreasing return rate, increasing repeat shoppers, etc.
- Efficiently prioritize execution of projects to meet deadlines and set objectives
- Proactively handle the project roadmaps and suggest initiatives to improve the CRM programs
- Oversee the ambassadors' program by hosting calls, deck development and managing lesson plans
- Oversee roll-out, adoption and training of internal clienteling applications across all retail teams
- Partner cross-functionally to collect needs and best practices and outline prioritizes for app development roadmap
- Partner with Central CRM &; IT to lead evolution pilot programs and change management for system updates
- Partner with local and Central IT team to troubleshoot and investigate technical issues
- Lead the department's communication for the retail teams
- Build and maintain strong partnerships with other departments and cross functional partners to facilitate clienteling topics across multiple communication channels
- Facilitate CRM actions and communications for retail store openings / closure in partnership with the local Events and Central CRM teams
- Develop training roadmap, materials and guides for clienteling tools and systems
- Partner with Retail Training and Retail Communications to facilitate new hire trainings across all boutiques for retail managers and sellers
- Hold regular monthly retail onboarding calls for new hires and ad hoc calls for store openings
- Host bi-weekly retail training refreshers to further develop the team's clienteling mindset
- Strong project management skills with ability to follow-through and prioritize (able to handle multiple projects simultaneously and meet deadlines)
- Proactively coordinate projects and suggest initiatives to improve the CRM programs
- Excellent organizational skills with attention to detail
- Outstanding communication skills, verbal and written (strong interpersonal skills)
- Strong analytical skills
- Ability to make autonomous decisions in a timely manner
- Ability to demonstrate patience
- Ability to work in a fast-paced environment
- Bachelor's Degree in Business, Marketing, or related field
- 5 years of experience in a relevant position in CRM/Marketing
- Experience in clienteling, developing/driving initiatives/adopting internal client applications and systems
- Experience presenting in large groups and developing presentation materials
- Experience working with client data, understanding KPIs and running reports
- Knowledge of current best practices in the industry
- Experience is luxury retail a plus
- Experience with Salesforce, Adobe a plus
- Experience planning, creating and driving processes
-
CRM Manager
Found in: Talent AE C2 - 3 days ago
Dior Abu Dhabi, United Arab Emirates Plein TempsCRM Manager - Arabic Speaker - Abu Dhabi · Position · Job purpose: · The CRM Manager will be responsible for creating, implementing, and analyzing Dior's clienteling programs to support the business. The candidate will be in charge of the department's training and communicati ...
-
business analyst
Found in: DrJobEN AE A2 - 3 days ago
Duncan & Ross Abu Dhabi, United Arab EmiratesTranslate business requirements into CRM business solutions leverage CRM workflow technology to automate business processes Interpreting data analysing results using statistical techniques · CRM Configuration: Configure and customize Microsoft Dynamics CRM to meet the needs of th ...
-
PMO Analyst
Found in: DrJobEN AE A2 - 1 day ago
Michael page Abu Dhabi, United Arab EmiratesTitle: CRM Data Specialist/Steward · Location: New York, NY (Hybrid - 3 days onsite, 2 days remote) · Note: please screen candidates before submission and submit only those who is working in Capital Markets or in Investment banking. · Key Points: · Hand-on experience with Capita ...
-
business analyst
Found in: Talent AE A C2 - 3 days ago
Duncan & Ross Abu Dhabi, United Arab EmiratesTranslate business requirementsinto CRM business solutions leverage CRM workflow technology toautomate business processes Interpreting data analysing resultsusing statistical techniques · CRM Configuration:Configure and customize Microsoft Dynamics CRM to meet the needs ofthe bus ...
-
Senior Product designer
Found in: DrJobEN AE A2 - 3 days ago
Sundus Abu Dhabi, United Arab EmiratesRECRUITMENT CONSULTANT - All Job Levels · Location: United Kingdom, Any UK Location, London, Hybrid Working, Remote · Role: Graduate / Trainee, Consultant, Senior Consultant, Principal Consultant · ERPeople Solutions are hiring · We are looking for exceptional ERP, CRM and HR Tec ...
-
Network Manager
Found in: DrJobEN AE A2 - 5 days ago
Miral Experiences Abu Dhabi, United Arab EmiratesExperience: 0.6 months to 7 years.Salary: 41,000 PM.Location: Mumbai. Job Description: · 1. We are looking for an experienced, passionate, and motivated Customer Experience Specialist to join our team.2. As our Customer Experience Specialist, you will be instrumental in implement ...
-
Painter
Found in: DrJobEN AE A2 - 3 days ago
SIBCA ELECTRONIC EQUIPMENT COMPANY LIMITED Abu Dhabi, United Arab EmiratesKey responsibilities include: · • Good experience working as Business Development Manager/Specialist with the good understanding of the current market landscape in Malaysia and other countries in SEA regions as added advantage · • Good experience in selling in any of the followin ...
-
Project Manager
Found in: DrJobEN AE A2 - 5 days ago
Dautom Abu Dhabi, United Arab EmiratesProject Management · Collaboration with IT stakeholders · Collaboration with Business stakeholders · Documentation · Administrative duties · Qualifications · Expert in CRM functional concepts · Expert in Project Management · JIRA or similar agile project management tool · SCRUM m ...
-
Outdoor Marketing
Found in: DrJobEN AE A2 - 1 day ago
ANN INC Abu Dhabi, United Arab EmiratesExcellent English communication (verbal and written)Experience with cold calling Experience with research and maintaining databases*Proficient in MS Office including Word, Excel, and Outlook Experience in using CRM*Strong project and time management skills Experience working with ...
-
Sales Manager
Found in: DrJobEN AE A2 - 5 days ago
Aldar Education Abu Dhabi, United Arab EmiratesROLES AND RESPONSIBILITIES · Support the Sales team in the following activities: · – Source and connect with potential buyers (both push and pull sourcing) · – Actively search for clients and leads- Update CRM on a daily basis with all the Leads and Listings · – Conduct site visi ...
-
Sales BD Manager
Found in: DrJobEN AE A2 - 5 days ago
AYCA Global Abu Dhabi, United Arab Emirates· • Must be familiar with Hotel industry in UAE and Facilities Management companies. · • Good experience in developing and executing marketing plans. · • Mechanical aptitude with regard to machinery and equipment will be preferred. · • Strong communication, negotiation, and inte ...
-
Solutions Architect
Found in: DrJobEN AE A2 - 2 days ago
Dautom Abu Dhabi, United Arab EmiratesExpert in core Dynamics 365 CE technical concepts · Expert in CRM functional concepts · Power Platform expertise · Integration architecture knowledge · Security aspect awareness · JIRA or similar agile project management tool · SCRUM master experience is an added advantage. · Pro ...
-
Sales Administrator Lighting Innovation
Found in: DrJobEN AE A2 - 5 days ago
CHARTERHOUSE MIDDLE EAST Abu Dhabi, United Arab EmiratesThe Sales Administrator will report directly to the Senior Sales Manager, collaborate closely to assess potential leads, create tailored proposals meeting client requirements, and follow up on quotations to secure new business. · The role will also handle various administrative t ...
-
Delegate Executive
Found in: DrJobEN AE A2 - 19 hours ago
Global Blockchain Show Abu Dhabi, United Arab EmiratesBachelor's degree in Business, Marketing, or a related field (preferred). · Proven experience in sales, marketing, or delegate acquisition roles. · Excellent communication and interpersonal skills. · Strong negotiation and persuasion abilities. · Proficiency in using CRM software ...
-
Senior Finance Business Partner
Found in: DrJobEN AE A2 - 19 hours ago
Injazat Information Technology Abu Dhabi, United Arab EmiratesResponsibilities · • Lead weekly / monthly management packs on rolling forecast reports. · • Support the management team with timely, accurate and well-structured ad-hoc analysis and scenario calculations. Prepare monthly management decks on the financial performance of the compa ...
-
Sr Sales Executive
Found in: DrJobEN AE A2 - 1 day ago
NATHAN & NATHAN Abu Dhabi, United Arab EmiratesKey Responsibilities: · 1. Sales Generation: · Develop and implement sales strategies to achieve revenue targets. · Prospect and acquire new clients through networking and lead generation. · Maintain a robust sales pipeline and convert leads into opportunities. · 2. Customer Rela ...
-
Microsoft Dynamics Consultant
Found in: Talent AE C2 - 3 days ago
METAMORFS Abu Dhabi, United Arab Emirates Full timeJob DescriptionRole : CRM Consultant · Experience : 5 to 7 Years · JD · As a Microsoft Dynamics techno functional consultant, you will be familiar with at least one implementation of a commercial CRM system in dynamics 365. You will be responsible for analysis, designing, buildin ...
-
Sales Manager
Found in: Talent AE A C2 - 6 days ago
Aldar Education Abu Dhabi, United Arab EmiratesROLES ANDRESPONSIBILITIES · Support the Sales team in thefollowing activities: · – Source and connect with potentialbuyers (both push and pull sourcing) · – Actively search for clients andleads- Update CRM on a daily basis with all the Leads andListings · – Conductsite visits and ...
-
Manager - Campaign Planning
Found in: DrJobEN AE A2 - 1 day ago
Core42 Abu Dhabi, United Arab EmiratesProven experience in campaign management, planning, strategy development, and execution, with 10 years of experience. · Deep understanding of marketing principles, including segmentation, targeting, positioning, and messaging. · Demonstrated portfolio managing integrated marketin ...
-
B2B Sales Consultant with Salesforce
Found in: Talent AE C2 - 3 days ago
Sia Partners Abu Dhabi, United Arab EmiratesJob description · We are seeking a skilled and experienced B2B Sales Consultant with expertise in Salesforce (CRM ) and a specific focus on the downstream operations of an Oil and Gas company . · In this role, you will be responsible for improving the B2B Sales process to real ...
CRM Manager - Abu Dhabi, United Arab Emirates - Christian Dior Couture
Description
PositionJob Purpose
The CRM Manager will be responsible for creating, implementing, and analyzing Dior's clienteling programs to support the business. The candidate will be in charge of the department's training and communication with retail boutiques, including hosting business review and training calls. The individual will partner closely with stakeholders from Retail Communications, Training, E-commerce, Merchandising, IT, Events, PR, and the Central CRM teams.
Tasks And Responsibilities
CLIENT PROGRAMS
Requirements