- Resolver problemas y consultas de nuestros clientes mediante tickets y/o llamadas telef
- Recolectar feedback de nuestros clientes para compartir con el rea de
- Participar del proceso de onboarding de los nuevos
- Identificar, aumentar y concretar las oportunidades de up-sell y
- Identificar proactivamente a aquellos usuarios que no est n utilizando la plataforma al 100%, para ayudarlos a sacar el m ximo provecho y potenciar as sus
- Crear y actualizar art culos de ayuda con informaci n relevante sobre el producto y que responda a las preguntas frecuentes de nuestros
- Colaborar en la planificaci n de objetivos trimestrales y mensuales, en conjunto con el resto del equipo, y consecuentemente ejecutar tareas vinculadas a los
- Excluyente: M nimo 2 a os de experiencia en puestos de atenci n al servicio y/o en creaci n de contenido ;
- Deseable: Experiencia con Zendesk, Salesforce u otros Preferentemente experiencia con tecnolog as de marketing online y
- Deseable:Nivel intermedio de ingl s y portugu ;
- Experiencia previa trabajando en equipos remotos y a
- Posici n full time en relaci n de ;
- Disponibilidad para realizar guardias los fines de semana y
- 3 semanas de vacaciones
- Semana entre fiestas, libre
- Clases de ingl s in company y en horario laboral
- Gympass
- Esquema flexible de trabajo remoto
- Plataforma de descuentos en m s de comercios
- D a de cumplea os libre
-
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Senior Business Planner - Dubai, United Arab Emirates - Puma Dubai
Description
En Cliengo uno de nuestros principales diferenciales es estar cerca de nuestros clientes, escucharlos y ayudarlos a ;
Por eso, estamos buscando Customer Success Analyst para sumar al equipo de El objetivo del rol ser convertirse en un experto en nuestro Producto, para asistir y asesorar a nuestros clientes para que encuentren el m ximo potencial de Cliengo y alcancen el xito de sus
Responsabilidades
Requirements
Modalidad de contrataci n:
Benefits
Excluyente: M nimo 2 a os de experiencia en puestos de atenci n al servicio y/o en creaci n de contenido Deseable: Experiencia con Zendesk, Salesforce u otros Preferentemente experiencia con tecnolog as de marketing online y Deseable:Nivel intermedio de ingl s y portugu Experiencia previa trabajando en equipos remotos y a Modalidad de contrataci n: Posici n full time en relaci n de Disponibilidad para realizar guardias los fines de semana y