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Dubai

    Senior Business Planner - Dubai, United Arab Emirates - Puma Dubai

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    Description

    En Cliengo uno de nuestros principales diferenciales es estar cerca de nuestros clientes, escucharlos y ayudarlos a ;

    Por eso, estamos buscando Customer Success Analyst para sumar al equipo de El objetivo del rol ser convertirse en un experto en nuestro Producto, para asistir y asesorar a nuestros clientes para que encuentren el m ximo potencial de Cliengo y alcancen el xito de sus



    Responsabilidades

    • Resolver problemas y consultas de nuestros clientes mediante tickets y/o llamadas telef
    • Recolectar feedback de nuestros clientes para compartir con el rea de
    • Participar del proceso de onboarding de los nuevos
    • Identificar, aumentar y concretar las oportunidades de up-sell y
    • Identificar proactivamente a aquellos usuarios que no est n utilizando la plataforma al 100%, para ayudarlos a sacar el m ximo provecho y potenciar as sus
    • Crear y actualizar art culos de ayuda con informaci n relevante sobre el producto y que responda a las preguntas frecuentes de nuestros
    • Colaborar en la planificaci n de objetivos trimestrales y mensuales, en conjunto con el resto del equipo, y consecuentemente ejecutar tareas vinculadas a los


    Requirements

    • Excluyente: M nimo 2 a os de experiencia en puestos de atenci n al servicio y/o en creaci n de contenido ;
    • Deseable: Experiencia con Zendesk, Salesforce u otros Preferentemente experiencia con tecnolog as de marketing online y
    • Deseable:Nivel intermedio de ingl s y portugu ;
    • Experiencia previa trabajando en equipos remotos y a

    Modalidad de contrataci n:

    • Posici n full time en relaci n de ;
    • Disponibilidad para realizar guardias los fines de semana y


    Benefits

    • 3 semanas de vacaciones
    • Semana entre fiestas, libre
    • Clases de ingl s in company y en horario laboral
    • Gympass
    • Esquema flexible de trabajo remoto
    • Plataforma de descuentos en m s de comercios
    • D a de cumplea os libre


    Excluyente: M nimo 2 a os de experiencia en puestos de atenci n al servicio y/o en creaci n de contenido Deseable: Experiencia con Zendesk, Salesforce u otros Preferentemente experiencia con tecnolog as de marketing online y Deseable:Nivel intermedio de ingl s y portugu Experiencia previa trabajando en equipos remotos y a Modalidad de contrataci n: Posici n full time en relaci n de Disponibilidad para realizar guardias los fines de semana y


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