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    Off Plan Sales Specialist - Dubai, United Arab Emirates - Hamdan Business development company

    Hamdan Business development company
    Hamdan Business development company Dubai, United Arab Emirates

    1 week ago

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    Description

    Customer ServiceCo-ordinator

    OurCompany

    Weare driven by something bigger. Yes, we sell fuel cards. But thatis what we do, why we do it is so much more. The work we do at TheFuel Store directly contributes to the success of the UK economy.We are supplying the life blood that fuels ournation s highwaysand keeps Britain s fleets movingforward.

    Thats why being a Fueller means so much more than just coming to workfor a pay cheque. We are all part of something bigger than ourindividual roles.Individuallywe are passionate and collectively we arepowerful.

    Wechallenge the convention to be better everyday. That is the Fuellerway.

    Everyonewho joins The Fuel Store plays a significant part in our growth andwill enter a culture of collective responsibility, all workingtowards achieving industry recognition as the best fuel card& fleet services provider in theUK.

    JobPurpose

    Weare obsessed with customer service at The Fuel Store. Customerfocused behaviour sits centrally to our operating model and ourCustomer Support & Service Co-ordinators.

    Therole of aCustomer Support & ServiceCo-ordinatoris about makingsure our customers have everything they need to keep their fleetson the road.

    Ofcourse, this is acustomer servicerole, soproviding ongoing support in a timelymanner is the overriding successmetric.Likeall customerservice roles, this position comes withKPIs and delivery SLAs so there is goingto be pressuresto deliver resolutions to each queryraised. Because ofthis,organisation anddetermination arekey. We believe we provide a supportiveand friendly environment in which wehelp our peopletosucceed.

    Youwill be the face of the business, responsible forclarifying the customersquery,determining the cause of the problem, andthen selecting and explaining the bestsolution to solve their query. You willthen do all you can toexpeditetheresolutionneeded and carry outthe necessaryfollow upactivity toensure a successfuloutcome.

    Youwill be responsiblefordriving a cultureof customer care and satisfactionso it is important to be a resilient andpositive individual, comfortable operating within a fast pacedenvironment. environment.

    KeyResponsibilities

    Handleinbound queries via telephone and email Provideproduct knowledge and support forcustomers

    Resolveproblems by clarifying the customer squery;determiningthe cause of the problem; selecting and explaining the bestsolution to solve the problem; following up to ensureresolution

    Investigatecustomer s fuel transactionqueries and provide the correctinformation

    Providesupport for our Prepaycard product and Card Securitysystems

    Providesupport to our AccountManagers,Sales, and FinanceDepartment.

    Createbespoke Station Mapping reports forcustomers

    Placenew orders forfuelcards

    Packageall fuel cards received ready for postage in line withSLA

    Generatecustomer usagereports

    Ensureall systems and CRM are used correctly and kept up todate. Activelycontribute to a positive working environment, demonstrating thecompany core values andbehaviours

    Contributeand commit to a personal development plan that addresses alltraining and development needs as well as future careeraspirations

    Contributeto bottom lines sales by increasing customersatisfaction



    Requirements

    PersonalSpecification

    Thisis a demanding role and requires real determination and acommitment to overcoming day to day challenges. We recognise thisand do all we can to support our people tosucceed.

    Someof the key characteristics that make a successful Customer SupportCo-Ordinator

    Aresilient and enquiring mind with the ability to understand theimpact of your work within the wider commercialenvironment

    Abilityto build rapport and relationships

    Excellentcommunication skills, both verbal and written, which allow you toinform, help and advice customers clearly

    Excellentlistening skills, to understand exactly what customersrequire

    Experienceof problem-solving to ascertain the most appropriate resolution toeach customer squery

    Confidence,patience, politeness, tact and diplomacy, when dealing withdifficultsituations

    Anability to work well underpressure

    Dynamicand versatile

    Strongorganisationalskills

    Accuracyand attention todetail

    Competentin use of various systems (CRM, finance systems, partnersystems)



    Benefits

    Benefits

    TheFuel Store is a great place to work. We believe in fostering aculture that values our people/family and inspires each of us to bethe best we can be. If you want to join a company that is packedwith great energy, fun and a place accelerate yourcareer.

    Excellentcommission and bonusstructure

    Work LifeBalance where possible we support flexibleworking.

    Progression weare committed to recognising highly motivated, enthusiasticindividuals with career development and regular salaryreviews.

    HaveLunch/Breakfast on us last Friday of eachmonth.

    Have yourbirthdayoff.

    Great offices inthe City Centre with a panoramic view of thecity.

    Excellenttransport links we are centrallylocated.

    Right to Work intheUK.

    Starting salary21,000 to 25,000 depending on experience.



    Personal Specification This is a demanding role and requires realdetermination and a commitment to overcoming day to day challenges.We recognise this and do all we can to support our people tosucceed. Some of the key characteristics that make a successfulCustomer Support Co-Ordinator A resilient and enquiring mind withthe ability to understand the impact of your work within the widercommercial environment Ability to build rapport and relationshipsExcellent communication skills, both verbal and written, whichallow you to inform, help and advice customers clearly Excellentlistening skills, to understand exactly what customers requireExperience of problem-solving to ascertain the most appropriateresolution to each customer s query Confidence, patience,politeness, tact and diplomacy, when dealing with difficultsituations An ability to work well under pressure Dynamic andversatile Strong organisational skills Accuracy and attention todetail Competent in use of various systems (CRM, finance systems,partner systems)
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