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    Front Desk Receptionist - Dubai, United Arab Emirates - Terra Solis Dubai

    Terra Solis Dubai
    Terra Solis Dubai Dubai, United Arab Emirates

    Found in: Talent AE C2 - 6 days ago

    Default job background
    Full time
    Description
    Company Description

    Tomorrowland presents Terra Solis Dubai, a brand-new desert destination.

    REDISCOVER YOUR SERENITY - A magical oasis, away from all the noise, where you live to the rhythm of the sun

    WAKE UP FROM A NIGHT UNDER THE STARS - A unique glamping experience in the Arabian Dunes

    CELEBRATE LIFE BY THE POOL - A vibrant, yet relaxing pool scene

    DELIGHTFUL TASTES & AROMAS - Exquisite restaurants serving tastes from around the world

    Experience the light and warmth of extraordinary hospitality

    Job Description

    To assist guests in all Front Office-related functions and carry out all day-to-day guest services tasks and to provide all guests & visitors with a warm welcome and assistance during the time spent in the entity as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests

    DUTIES & RESPONSIBILITIES:
    • Registers guests and assigns rooms, accommodates special requests whenever possible
    • Thoroughly understands and adheres to proper credit, checks cashing, and cash-handling policies and procedures
    • Understands room status and room status tracking
    • Demonstrate a knowledge of entity room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
    • Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures
    • Post charges to guests' accounts
    • To ensure that the Police CID Reporting System is updated hourly each day with proper process in place for 100% compliance and capturing of all guest records
    • To be fully aware about all VIPs in house, Entity functions and special events
    • Make sure that lights & music in the reception area are always operational and as per the set standards.
    • Make Daily Reports (e.g., Courtesy Call Report, Service Recovery, Special Occasion & Arrival reports to be sent to designated departments including HOD's)
    • Update on Reception logbook all the handovers and important information
    • Ensure that rooms are assigned according to the reservation & as per guest's requests
    • Update complaint on profile notes and inform the manager accordingly.
    • Communicate closely with Housekeeping at all times about room allocation changes, pending departures, room moves and waiting guests.

    Qualifications
    • OPERA/Fidelio/WINHMS Knowledge
    • Computer/MS Software Applications skills

    Additional Information
    • (1) years minimum experience in a similar role in four- or five-star hotel
    • UAE/GCC local market experience
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