- Focal point forcustomer's express and ecommerce shippingrequests
- Assist customers on status of theirshipment, outstanding shipments ortracking.
- Manage end to end shipment life cycleliaising with all internal and externalstakeholders
- Proactively informs customer onshipment status, exceptions and provides intermediate updates onincident solution
- Takes and handles customerinquiries, e.g. Track and Trace
- Responsible forall KPIs and SLAs agreed with allocatedcustomers
- Takes and registers all customercomplaints
- Drives solution of customercomplaints by solving it directly or assigning tasks to otherfunction
- Acts as first contact point forcustomer claims; supports customer in notification and reception ofclaims, provides claims documents, collects required documents fromclaimant and hands over to specialized claims handlers whendocuments are complete
- Ensure seamlesstransaction liaising with Pricing and Billingteams
- 1-3years' experience in the Express or Ecommerceindustry
- Experience of Customer Service/Success preferably handling key businessclients
- Good Express productknowledge
- Good skills in MSExcel
- Working knowledge of transportationmanagement systems (TMS)
- Ability to handlechallenging situation in a composedmanner
- Excellent English Verbal &Written skills
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Customer Success Specialist
Found in: DrJobEN AE A2 - 5 days ago
ARAMEX Dubai, United Arab EmiratesFocal point for customer's express and ecommerce shipping requests · Assist customers on status of their shipment, outstanding shipments or tracking. · Manage end to end shipment life cycle liaising with all internal and external stakeholders · Proactively informs customer on shi ...
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Customer Success Specialist Jobs In Dubai
Found in: Talent AE 2A C2 - 3 days ago
WalaPlus Dubai, United Arab EmiratesCustomer Success Specialist Jobs In Dubai | WalaPlusAbout the jobAn integrated system that delights and helps employees. And customers Organizations rely heavily on employee and customer loyalty. It is a key factor for organizational success to achieve endeavors and goals. This i ...
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Customer Success Specialist Jobs in Dubai
Found in: Talent AE 2A C2 - 5 days ago
Aramex Dubai, United Arab Emirates1- Customer Success SpecialistJob: Full TimeLocation: Dubai, UAEJob Responsibilities: · The focal point for customers' shipping requests for land, sea, and air freight. Coordinate with internal operations on all shipping requests.Provide freight solutions to customers for land, s ...
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Customer Success Specialist Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 5 days ago
Aramex Dubai, United Arab EmiratesCustomer Success Specialist Jobs In Dubai UAE 2023 | Aramex UAEFor More Jobs In Dubai: Click HereJob Purpose of A Customer Success Specialist At AramexThe job purpose of a Customer Success Specialist at Aramex is to ensure customer satisfaction, retention and growth through excep ...
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Customer Success Specialist Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 5 days ago
Aramex Dubai, United Arab EmiratesCustomer Success Specialist Jobs In Dubai UAE 2023 |AramexFor More Top Organization Jobs Click HereDescription: · We are looking for an experienced Success Specialist to take overall responsibility for film and television show production:/Job Responsibilities: · Focal point for c ...
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Customer Success Specialist Jobs in Dubai UAE 2023
Found in: Talent AE 2A C2 - 5 days ago
Aramex Dubai, United Arab EmiratesCustomer Success Specialist Jobs in Dubai UAE 2023 | Aramex CareersFor More Top Organization JobsClick HereA customer success specialist's job is to take your new customers through the launch lifecycle's key phrases to make sure they're comfortable and ready to get the most out o ...
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Customer Success Specialist Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 4 days ago
Carrefour Dubai, United Arab EmiratesCustomer Success Specialist Jobs In Dubai UAE 2023 | carrefourFor More Top Organization Jobs Click HereDescription: · You will be the business advisor and main point of contact to a merchant's pre, during and post integration process. You will act as the voice of our product and ...
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Patient Care Specialist 1
Found in: DrJobEN AE A2 - 1 hour ago
ClickJobs Dubai, United Arab EmiratesFounded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research an ...
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German Recruitment Specialist
Found in: DrJobEN AE A2 - 4 days ago
Webhelp Dubai, United Arab EmiratesRole Description:- · This is a full-time on-site role for a German Talent Acquisition Specialist located in Cairo, Egypt. · -The primary job responsibilities include finding and recruiting top talent from the German-speaking regions, · -Coordinating interviews, and working with h ...
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Catalog Specialist Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 5 days ago
Adidas Dubai, United Arab EmiratesCatalog Specialist Jobs In Dubai UAE 2023 | AdidasFor More Top Organization Jobs Click HereDescription: · We are looking for a Catalog Specialist to join our team and take on a variety of administrative responsibilities to help our organization plan and implement new activities a ...
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German Talent Acquisition Specialist
Found in: DrJobEN AE A2 - 4 days ago
Webhelp Dubai, United Arab EmiratesRole Description · This is a full-time on-site role for a German Talent Acquisition Specialist located in Cairo, Egypt. The primary job responsibilities include finding and recruiting top talent from the German-speaking regions, coordinating interviews, and working with hiring ma ...
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Bid Director
Found in: DrJobEN AE A2 - 4 days ago
Culture Recruitment Group Dubai, United Arab EmiratesReview EOIs and RFPs from clients, providing valuable insight into client requirements, objectives, and necessary value propositions for successful proposals. · Prepare and issue RFP tender queries to clients, coordinating effectively to address queries. · Oversee the preparation ...
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Specialist Implantologist Jobs In Dubai
Found in: Talent AE 2A C2 - 3 days ago
SearchPlus HR Dubai, United Arab EmiratesSpecialist Implantologist Jobs In Dubai | SearchPlus HR DubaiFor More Top Organization Jobs Click HereDescription:We are looking for an experienced Specialist Implantologist, to join the growing healthcare team. The position includes both inpatient and outpatient works with a rep ...
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Real Estate Specialist Jobs In Dubai
Found in: Talent AE 2A C2 - 5 days ago
DhanGuard Dubai, United Arab EmiratesReal Estate Specialist Jobs In Dubai | DhanGuardAbout the jobAs a Real Estate Specialist for Business Center Hiring, you will play a crucial role in identifying and acquiring suitable office space of business centers. Your responsibilities will involve conducting research, coordi ...
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Treasury Specialist
Found in: DrJobEN AE A2 - 1 hour ago
CHARTERHOUSE MIDDLE EAST Dubai, United Arab EmiratesThe Treasury Specialist shall also be expected to be a subject matter expert within international treasury concepts, products and services whilst also having a knowledge-base and gravitas to manage banking relationships to achieve optimal financing arrangements. Finally, and of e ...
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Bid Director
Found in: Talent AE 2A C2 - 5 days ago
Culture Recruitment Group Dubai, United Arab EmiratesReview EOIs and RFPs from clients, providing valuable insight into client requirements, objectives, and necessary value propositions for successful proposals. Prepare and issue RFP tender queries to clients, coordinating effectively to address queries. Oversee the preparation and ...
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Telesales Specialist Jobs In Dubai UAE 2023
Found in: Talent AE 2A C2 - 5 days ago
Rehab Media Network Dubai, United Arab EmiratesTelesales Specialist Jobs In Dubai UAE 2023 | Rehab Media NetworkFor More Top Organization Jobs Click HereDescription: · We are seeking highly motivated Telesales Specialists who are fluent inRussian/Tagalog/Malayalamand English. The successful candidates will be responsible for ...
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Recruitment Manager
Found in: DrJobEN AE A2 - 4 days ago
Alliance Ventura Dubai, United Arab EmiratesAbout Alliance Ventura Holiday Homes Dubai:Alliance Ventura Holiday Homes Dubai is a premier provider of luxury vacation rentals in Dubai, offering a unique and unforgettable experience for travelers. We are committed to delivering exceptional service and creating memorable stays ...
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Found in: Talent AE 2A C2 - 5 days ago
Charterhouse Dubai, United Arab EmiratesHR Specialist Jobs In Dubai UAE 2023 | CharterhouseFor More Top Organization Jobs Click HereDescription:Charterhouse is working with a renowned global company specializing in providing highly luxurious wellness and active lifestyle solutions. Our client is currently looking for a ...
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DI Process Automation Business Head
Found in: DrJobEN AE A2 - 4 days ago
Siemens Dubai, United Arab EmiratesYou'll create impact by · Strengthen focus on product (partner) sales · Manage performance of assigned PA sales specialists and dedicated sales · Mitigate the succession risk exposure of the current dual-role of ID VS Head and ID PA Head · Foster innovation and optimize processes ...
Customer Success Specialist - Dubai, United Arab Emirates - ARAMEX
Description
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