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Sharjah

    Customer Service Representative - Sharjah, United Arab Emirates - The First Group

    The First Group
    The First Group Sharjah, United Arab Emirates

    Found in: Talent AE C2 - 4 days ago

    The First Group background
    Description

    Overview

    :

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a UAE National, you will be responsible for providing exceptional customer service to our valued clients via phone, email, and chat. You will work remotely, allowing you the flexibility to work from home or any other location that suits your needs.

    Key Responsibilities:

  • Responding to customer inquiries in a timely and professional manner via phone, email, and chat
  • Providing accurate information to customers about our products and services
  • Processing customer orders and managing returns and exchanges
  • Troubleshooting customer issues and resolving complaints to ensure customer satisfaction
  • Documenting customer interactions and maintaining customer records
  • Collaborating with other team members to improve customer service and contribute to team goals
  • Keeping up-to-date with product knowledge and company policies and procedures
  • Identifying opportunities for improving customer service and making recommendations to management
  • Maintaining a positive and professional attitude in all customer interactions
  • Desired Skill & Expertise

    Qualifications and Skills:

  • UAE National with fluency in both English and Arabic
  • Excellent communication and interpersonal skills
  • Customer-oriented mindset with a passion for delivering exceptional customer service
  • Ability to multitask, prioritize and manage time effectively
  • Strong problem-solving skills and ability to work independently
  • Proficiency in Microsoft Office and experience with customer service software
  • High school diploma or equivalent, with some college education preferred
  • Previous experience in customer service or a related field is a plus
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