- Responding to customer inquiries in a timely and professional manner via phone, email, and chat
- Providing accurate information to customers about our products and services
- Processing customer orders and managing returns and exchanges
- Troubleshooting customer issues and resolving complaints to ensure customer satisfaction
- Documenting customer interactions and maintaining customer records
- Collaborating with other team members to improve customer service and contribute to team goals
- Keeping up-to-date with product knowledge and company policies and procedures
- Identifying opportunities for improving customer service and making recommendations to management
- Maintaining a positive and professional attitude in all customer interactions Desired Skill & Expertise
- UAE National with fluency in both English and Arabic
- Excellent communication and interpersonal skills
- Customer-oriented mindset with a passion for delivering exceptional customer service
- Ability to multitask, prioritize and manage time effectively
- Strong problem-solving skills and ability to work independently
- Proficiency in Microsoft Office and experience with customer service software
- High school diploma or equivalent, with some college education preferred
- Previous experience in customer service or a related field is a plus
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Guest Service Representative
Found in: Talent AE C2 - 4 days ago
Edition Hotels Dubai, United Arab Emirates Full timeType de Poste · Non-Management · Bienvenue dans la famille · Quel meilleur endroit pour faire ses marques qu'au sein de l'un des chefs de file de classe mondiale de l'industrie du voyage? Si vous avez des capacités naturelles de communication et si vous aimez travailler avec le ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
crystal Sharjah, United Arab EmiratesFluency in both English and Arabic, spoken and written. · Strong communication skills in both languages. · Ability to effectively communicate with customers in English and Arabic. · Proficiency in writing and reading in both English and Arabic. · Excellent customer service skills ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
SWISS ARABIAN PERFUMES GROUP Sharjah, United Arab Emirates· • Cultivate and nurture a positive and engaged community with customers. · • Respond to comments, questions, and messages across various platforms- online and offline. · • Manage SAPG brands' social media presence- scheduling, posting, replying to comments. · • Gather user fe ...
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Customer Service Representative
Found in: Talent AE A C2 - 4 days ago
SWISS ARABIAN PERFUMES GROUP Sharjah, United Arab Emirates· • Cultivate and nurture a positiveand engaged community with customers. · • Respond tocomments, questions, and messages across various platforms- onlineand offline. · • Manage SAPGbrands' social media presence- scheduling, posting,replying to comments. · • Gather userfeedback ...
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Customer Service Representative
Found in: Talent AE A C2 - 4 days ago
crystal Sharjah, United Arab EmiratesFluency in both English andArabic, spoken and written. · Strongcommunication skills in both languages. · Abilityto effectively communicate with customers in English andArabic. · Proficiency in writing and reading inboth English and Arabic. · Excellent customerservice skills and a ...
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Customer Service Representative
Found in: Talent AE A C2 - 4 days ago
Sundus Ajman, United Arab EmiratesResponds to customer queries (inbound andoutbound) in friendly, professional and supportiveway · Ensures compliance with agreedKPIs · Demonstrates politeness, poise, dignityand emotional maturity in handling calls; handles difficult caseswith required frequency and quality · Deal ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
Sundus Ajman, United Arab EmiratesResponds to customer queries (inbound and outbound) in friendly, professional and supportive way · Ensures compliance with agreed KPIs · Demonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and quality · ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
Concentrix Dubai, United Arab EmiratesWhat You Will Do In This Role · As a Customer Service/Technical Support Representative at Concentrix, you will: · Interact with customers via inbound calls who have questions or concerns that require additional support. · Achieve specific support and resolution on every call. · U ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
Pacific Associates Dubai, United Arab EmiratesMaintaining a positive, empathetic, and professional attitude toward customers at all times. · Responding promptly to customer inquiries. · Communicating with customers through various channels. · Acknowledging and resolving customer complaints. · Knowing our products inside and ...
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Customer Service Representative
Found in: Talent AE C2 - 4 days ago
ENOC LUBRICANTS AND GREASE MANUFACTURING PLANT LLC Dubai, United Arab Emirates Full time· Job Title · CUSTOMER SERVICE REPRESENTATIVE · Business · Vehicle Testing & Registration · Job Purpose · The Customer Service Representative is responsible for the proper data entry (from the customer's documents), at check-in point/at the counter, issuetest result certificate, ...
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Customer Service Representative
Found in: Talent AE C2 - 4 days ago
Client of Recruits Management Consultancy Dubai, United Arab Emirates Full time· Location: Dubai · Job Type: Full-Time · Job Description: · Our client, a prominent player in the retail industry, is seeking enthusiastic and customer-focused individuals to join their team as Customer Service Representatives. As a Customer Service Representative, you will be ...
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Customer Service Representative
Found in: Talent AE C2 - 4 days ago
Client of Talentmate Dubai, United Arab Emirates Full timeJob Description The Customer Service Representative will be responsible for assisting customers with inquiries, solving problems, and providing information on products and services. They will handle customer complaints, process orders, and provide general support to ensure custom ...
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Customer Service Representative
Found in: Talent AE C2 - 4 days ago
Bestax Chartered Accountants Dubai, United Arab Emirates Full timeWe're Hiring:We are looking for an ambitious and talented Female Customer Representative to join our team for Dubai Office. The ideal candidate should be an experienced, well organized, and proactive Sales & Business Development professional, with the objective to win new clients ...
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Customer Service Representative
Found in: Talent AE A C2 - 4 days ago
Black Box Dubai, United Arab EmiratesEssentialDuties/Responsibilities · Answer inbound calls in a call centerenvironment. · Receive other inboundcommunications from customers and internal personnel related tocustomer issues, primarily billingrelated. · Investigate and resolve or escalatecustomer disputes on accounts ...
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Field Service Representative
Found in: Talent AE C2 - 4 days ago
Burckhardt Compression Dubai, United Arab Emirates Full timeTo support our Team in Dubai, UAE we are looking for: · Field Service Representative · You should be an experienced professional who have hands-on experience in Hyper Compressors maintenance. · You should have at least 10+ years' extensive experience overhauling Hyper Compressor ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
Emirates NBD dubai Dubai, United Arab EmiratesJob Purpose · Handle all types if SRs logged in CRM queues. · Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training. · Investigate all reopened cases in order to identify gaps for effective resolution. · Assist RM ...
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Customer Service Representative
Found in: Talent AE A C2 - 4 days ago
Emirates NBD dubai Dubai, United Arab EmiratesJobPurpose · Handle alltypes if SRs logged in CRMqueues. · Fix the identifiedprocess and systems gaps and provide feedback to business units onknowledge gaps to help intraining. · Investigate allreopened cases in order to identify gaps for effectiveresolution. · Assist RMs toall ...
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Customer Service Representative
Found in: Talent AE A C2 - 6 days ago
SYNCREON Dubai, United Arab EmiratesYour KeyQualifications · Completed training as a forwardingagent or comparable training. · Practicalexperience in the commercial area of a forwarding agency isdesirable · Confident handling of MS-Officeapplications · Fluent in written and spokenGerman · Knowledge of English isdes ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
ManpowerGroup Talent Solutions Dubai, United Arab EmiratesJob Responsibilities: · Act as the direct and main point of contact with consumers, clients, carriers, and internal operations. · Manage high volume of inbound and outbound call and e-mail inquiries and follow-ups. · Process new requests, quotations, bookings, invoices, etc. · S ...
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Customer Service Representative
Found in: DrJobEN AE A2 - 3 days ago
Insight Global Dubai, United Arab EmiratesMust Haves: · 1-year Call center customer service experience (high volume environment) or hospitality/retail customer service experience · IF no call center experience, ensure they are comfortable sitting in a chair all day, take breaks at scheduled times · Positive attitude and ...
Customer Service Representative - Sharjah, United Arab Emirates - The First Group
Description
Overview
:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a UAE National, you will be responsible for providing exceptional customer service to our valued clients via phone, email, and chat. You will work remotely, allowing you the flexibility to work from home or any other location that suits your needs.
Key Responsibilities:
Qualifications and Skills:
Options