- Leading key accounts and generate new or add on business and services via cross selling
- Communicating and working closely with the project/program team to ensure deliverables are understood, defined, time lined and measured for project proposals
- Monitoring progress towards achievement of project objectives and KPIs with effective management of project risks and opportunities
- Proposing remedial courses of action where Project progress is not in accordance with agreed objectives and communicates this to direct reports as agreed with Digital Delivery Manager.
- Developing solutions for variety of technical problems of moderate scope and complexity.
- Researching and developing existing applications and custom applications to aid in project delivery and management workflows
- Developing, implementing, and maintaining quality assurance protocols, carrying out periodic reviews ensuring lessons learned are captured and relevant improvements implemented when needed in line with the JLL QA/QC process.
- Improving and growing the efficiency of delivery processes and procedures to enhance and sustain JLL's internal capacity and continuously improve on service delivery.
- Coordinating with leadership and facilitate the development of partnerships with leading vendors and market players that provide complimentary services
- Supporting and training new team members.
- 3-5 years of experience in a similar role.
- The capacity for self-motivation, independent initiative and creative problem-solving.
- Thrive in a fast-paced, intellectually demanding and service-oriented environment.
- A diligent attention to detail and strong technical intuition.
- Excellent leadership skills with experience collaborating with cross-functional teams.
- Strong understanding of project management standards including procurement, change management and various other functions.
- Working knowledge of agile development methodologies.
- Ability and willingness for frequent travel within the GCC and Middle East
- The ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication.
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Experience Manager
Found in: Talent AE C2 - 23 hours ago
KAIZEN Asset Management Services Dubai, United Arab EmiratesAbout Us: · Kaizen is a leading company known for its commitment to excellence and its innovative approach to managing owner associations. We take pride in providing exceptional services to our clients, ensuring that their properties are well-maintained and their communities are ...
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Experience Manager
Found in: Talent AE C2 - 23 hours ago
KAIZEN Asset Management Services Dubai, United Arab EmiratesJob Description · About Us: · Kaizen is a leading company known for its commitment to excellence and its innovative approach to managing owner associations. We take pride in providing exceptional services to our clients, ensuring that their properties are well-maintained and thei ...
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Experience Manager
Found in: Talent AE 2A C2 - 5 days ago
Charterhouse Dubai, United Arab EmiratesThe job posting is outdated and position may be filled · Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.Handling customer complaints or concerns quickly ...
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Customer Experience Manager
Found in: DrJobEN AE A2 - 3 days ago
Jobot Dubai, United Arab EmiratesResponsibilities · Lead, manage, and inspire a dedicated customer service team to deliver exceptional customer experiences across all touchpoints. · Develop and implement customer service policies and procedures that align with the company's strategic goals and objectives. · Util ...
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Guest Experience Manager
Found in: DrJobEN AE A2 - 5 days ago
Accor Dubai, United Arab EmiratesConsistently offer professional, friendly and engaging service. · Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed. · Handle guest concerns and react quickly, logging and notifying proper areas. · Conduct regularly sched ...
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Scuba Experience Manager
Found in: DrJobEN AE A2 - 15 hours ago
ClickJobs Dubai, United Arab EmiratesKey Attributes Of The Successful Diventures Scuba Experience Manager · Customer Service Mindset · Servant Leader · Sense of Urgency · Initiative · Engaging · Clear Communicator · Tenacity · Effective Time Manager · Positive and Professional Image · Business Acumen · Positive Mind ...
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Customer Experience Manager
Found in: DrJobEN AE A2 - 15 hours ago
Sundus Dubai, United Arab EmiratesOversee and manage overall customer experience section and its improvement initiatives . Ensure the sectional activities, related to experience design and enablement, customer care, happiness culture and measurement & reporting, are timely and effective. Ensure compliance of cust ...
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Customer Experience Manager
Found in: Talent AE A C2 - 6 days ago
Sundus Dubai, United Arab EmiratesPosition: Customer Experience Manager- · Candidate profiles: UAENational and Expatriates, · Bachelor's degree inSocial Sciences, Education, Psychology, or relatedfields · A minimum of 4 to 5years of working in a customer engagement-related role –with some experience in the field ...
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Customer Experience Manager
Found in: DrJobEN AE A2 - 6 days ago
Sundus Dubai, United Arab EmiratesPosition: Customer Experience Manager - · Candidate profiles: UAE National and Expatriates, · Bachelor's degree in Social Sciences, Education, Psychology, or related fields · A minimum of 4 to 5 years of working in a customer engagement-related role – with some experience in the ...
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Digital Experience Manager
Found in: Talent AE 2A C2 - 5 days ago
JLL Dubai, United Arab EmiratesLeading key accounts and generate new or add on business and services via cross selling Communicating and working closely with the project/program team to ensure deliverables are understood, defined, time lined and measured for project proposals Monitoring progress towards achiev ...
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Guest Experience Manager
Found in: DrJobEN AE A2 - 5 days ago
Accor- North & Central America Dubai, United Arab EmiratesConsistently offer professional, friendly and engaging service. · Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed. · Handle guest concerns and react quickly, logging and notifying proper areas. · Conduct regularly sched ...
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Guest Experience Manager
Found in: DrJobEN AE A2 - 4 days ago
fairmont hotel dubai Dubai, United Arab EmiratesConsistently offer professional, friendly and engaging service. · Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed. · Handle guest concerns and react quickly, logging and notifying proper areas. · Conduct regularly sched ...
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Digital Experience Manager
Found in: Talent AE A C2 - 5 days ago
JLL Dubai, United Arab EmiratesLeading key accounts and generatenew or add on business and services via crossselling · Communicating and working closely withthe project/program team to ensure deliverables are understood,defined, time lined and measured for projectproposals · Monitoring progress towardsachievem ...
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Scuba Experience Manager
Found in: Talent AE A C2 - 19 hours ago
ClickJobs Dubai, United Arab EmiratesKey Attributes OfThe Successful Diventures Scuba ExperienceManager · Customer ServiceMindset · ServantLeader · Sense ofUrgency · Initiative · Engaging · ClearCommunicator · Tenacity · EffectiveTime Manager · Positive and ProfessionalImage · BusinessAcumen · PositiveMindset · Comm ...
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User Experience Manager
Found in: Talent AE A C2 - 1 day ago
Aspexx Digital Dubai, United Arab EmiratesBuild relationships with peerswithin and external clients &partners. · Advise and support across every stageof the project lifecycle. · Ensure designdecisions align with the needs of end users and clientbusinesses. · Proactively involve businessstakeholders in the design process. ...
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Guest Experience Manager
Found in: Talent AE A C2 - 5 days ago
Accor- North & Central America Dubai, United Arab EmiratesConsistently offer professional,friendly and engaging service. · Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed. · Handle guestconcerns and react quickly, logging and notifying properareas. · Conduct regularly scheduled ...
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Customer Experience Manager
Found in: Talent AE A C2 - 3 days ago
Jobot Dubai, United Arab EmiratesResponsibilities · Lead, manage, and inspire a dedicatedcustomer service team to deliver exceptional customer experiencesacross all touchpoints. · Develop and implementcustomer service policies and procedures that align with thecompany's strategic goals andobjectives. · Utilize M ...
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Guest Experience Manager
Found in: Talent AE 2A C2 - 5 days ago
Fairmont Hotel Dubai Dubai, United Arab EmiratesConsistently offer professional, friendly and engaging service. Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed. Handle guest concerns and react quickly, logging and notifying proper areas. Conduct regularly scheduled d ...
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Guest Experience Manager
Found in: Talent AE A C2 - 5 days ago
Accor Dubai, United Arab EmiratesConsistently offer professional,friendly and engaging service. · Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed. · Handle guestconcerns and react quickly, logging and notifying properareas. · Conduct regularly scheduled ...
-
Guest Experience Manager
Found in: Talent AE A C2 - 5 days ago
fairmont hotel dubai Dubai, United Arab EmiratesConsistently offer professional,friendly and engaging service. · Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed. · Handle guestconcerns and react quickly, logging and notifying properareas. · Conduct regularly scheduled ...
Digital Experience Manager - Dubai, United Arab Emirates - JLL
Description
Qualifications: