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    Guest Experience Manager - Dubai, United Arab Emirates - Accor

    Accor background
    Description
    • Consistently offer professional,friendly and engaging service.
    • Lead and manageall aspects of the Guest Relations department and ensure all.service standards are followed.
    • Handle guestconcerns and react quickly, logging and notifying properareas.
    • Conduct regularly scheduled departmentalmeeting.
    • Manage the departmentalbudget.
    • Balance operational, administrative andColleague needs.
    • Assist guests regarding hotelfacilities in an informative and helpfulway.
    • Follow department policies, procedures andservice standards.
    • Follow all safetypolicies.
    • Other duties as assigned.

    Qualifications

    • Previous leadership experience in asimilar role required
    • Previous PMS experiencerequired
    • Computer literate in Microsoft Windowapplications required
    • University/College degreein a related discipline an asset
    • Must possess aprofessional presentation
    • Strong interpersonaland problem solving abilities
    • Highlyresponsible & reliable
    • Ability to workwell under pressure in a fast pacedenvironment
    • Ability to work cohesively as partof a team
    • Ability to focus attention on guestneeds, remaining calm and courteous at alltimes


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