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    Business Analyst-CRM - Ajman, United Arab Emirates - Dautom

    Dautom
    Dautom Ajman, United Arab Emirates

    4 days ago

    Dautom background
    Description

    Client Introduction:

    In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

    Job Title: Business Analyst - CRM

    This role should have the capability of business analysis, project management, and technical skills in managing and implementing CRM strategies and systems within an organization.

    Key Responsibilities:

    CRM Strategy Development and Implementation:

    • Collaborate with senior management to define and develop CRM strategies that align with business goals.
    • Lead the planning and implementation of CRM projects, ensuring they are delivered on time, within scope, and budget.
    • Analyze business processes and customer interactions to identify opportunities for CRM initiatives to enhance customer satisfaction and loyalty.

    Project Management:

    • Manage the entire lifecycle of CRM projects, from conception through implementation and post-launch support.
    • Coordinate with internal teams and external vendors to ensure smooth execution of projects.
    • Monitor project progress, adjust as necessary, and report on milestones and outcomes to stakeholders.
    • Conduct in-depth analysis of business requirements to inform CRM strategy and system customization.
    • Translate business needs into technical requirements for the CRM system.
    • Evaluate the effectiveness of CRM strategies and tools, recommending improvements or new technologies as needed.

    Stakeholder Management:

    • Serve as the primary liaison between the IT department, external vendors, and business units regarding CRM initiatives.
    • Ensure clear communication and understanding of CRM strategies, projects, and outcomes across all levels of the organization.
    • Gather feedback from users and stakeholders to continuously improve CRM effectiveness.

    Training and Support:

    • Develop and deliver training programs for users on how to effectively use the CRM system.
    • Provide ongoing support and guidance to users, addressing any issues or concerns with the CRM system.
    • Create documentation and resources to assist users with CRM processes and best practices.

    Skills and Qualifications:

    • Bachelors degree in Information Technology, or related field.
    • Proven experience in project management and business analysis, specifically with CRM systems.
    • Strong understanding of CRM principles, technologies, and trends.
    • Excellent analytical, problem-solving, and decision-making skills.
    • Strong leadership and team management abilities.
    • Effective communication and interpersonal skills, with the ability to interact with a variety of stakeholders.
    • Experience with CRM software is highly desirable.
    • Project management certification (e.g., PMP) or CRM certification (e.g., Salesforce Admin) can be advantageous.

    Benefits and Perks:

    • Competitive salary and bonus structure.
    • Comprehensive health and wellness benefits.
    • Opportunities for professional development and growth.
    • Flexible work arrangements, including remote work options.
    • Employee recognition programs and a collaborative team environment.

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