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Ras Al Khaimah City

    Reservations - Guest Service Officer - Ras Al Khaimah, United Arab Emirates - Hotel Chadstone Melbourne MGallery

    Hotel Chadstone Melbourne MGallery
    Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab Emirates

    Found in: DrJobEN AE A2 - 1 week ago

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    Description
    • To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
    • To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
    • To recognize potential clients and to transmit information to the Sales Department.
    • To recognize VIP guests and to apply the concerned policies.
    • To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
    • To promote the Accor loyalty programs and the hotel promotions.
    • To respect the privacy of the guests and the confidentiality of the information.
    • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
    • To report all guest comments or complaints.
    • To call the supervisor or manager for advice in serious cases or if an approval is required.
    • To properly use the telephone etiquettes as per Sofitel standards.
    • To have a perfect knowledge of room types and rate structure.
    • To ensure the accuracy of all booking information entered in the PMS.
    • To maintain an accurate Guest History.
    • To have a perfect knowledge of the hotel configuration and products.
    • To achieve Quality Tools and Yield Management performance.
    • To know the competitors and to gather information about their activities and sales.
    • To provide updated reports and statistics to the Management and other departments.
    • To follow up availability and rate charts on TARS and other booking systems / channels.
    • To maintain database for ATACS follow up.
    • To follow daily check-lists.
    • To fulfill administrative tasks and filing.
    • To properly use and maintain the reservation communication system (telephone, fax, e-mail).
  • Accor

    Guest Service Officer

    Found in: Talent FR C2 - 1 day ago

    Accor Ras Al-Khaimah, United Arab Emirates Full time

    Company Description · Sofitel Al Hamra Beach Resort · Job Description · To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · To perform all duties and tasks when rotated or assigned to another Departmen ...

  • SOFITEL

    Guest Service Officer

    Found in: DrJobEN AE A2 - 1 day ago

    SOFITEL Ras Al-Khaimah, United Arab Emirates Permanent

    Job Description · To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. · To b ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: Talent AE A C2 - 6 days ago

    Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates

    To provide a courteous,professional, efficient and flexible service at all times,following the hotel Standards ofPerformance. · To perform all duties and taskswhen rotated or assigned to another Department as per Master TaskList for that Department. · To be fullyconversant with a ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: DrJobEN AE A2 - 5 days ago

    Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab Emirates

    To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · To perform all duties and tasks when rotated or assigned to another Department as per Master Task List for that Department. · To be fully conversant ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: DrJobEN AE A2 - 5 days ago

    Hotel Chadstone Melbourne MGallery Ras Al Khaimah, United Arab Emirates

    To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquette as per Sofitel standards. · To attend all guests approaching the front desk in the proce ...

  • SOFITEL

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    SOFITEL Ras Al-Khaimah, United Arab Emirates Permanent

    Job Description · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquette as per Sofitel standards. · To attend all guests approaching the fron ...

  • Sofitel Al Hamra Beach Resort

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    Sofitel Al Hamra Beach Resort Ras Al-Khaimah, United Arab Emirates Full time

    · JOB DESCRIPTION · Company Description · Sofitel Al Hamra Beach Resort · Job Description · • To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · • To perform all duties and tasks when rotated or assi ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full time

    Job Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To provide a courteous, professional, efficient and flexible service at all times, following the hotel Standards of Performance. · To perform all duties and tasks when rotated or assigned to ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full time

    Job Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To always keep the working area clean and well maintained. · To properly use the telephone etiquett ...

  • Sofitel Al Hamra Beach Resort (Opening December 2023)

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    Sofitel Al Hamra Beach Resort (Opening December 2023) Ras Al-Khaimah, United Arab Emirates Full time

    Job Description · • To be an ambassador of the Front Office and of the hotel, in and outside the work place. · • To always keep the working area clean and well maintained. · • To properly use the telephone etiquette as per Sofitel standards. · • To attend all guests approaching t ...

  • SOFITEL

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    SOFITEL Ras Al-Khaimah, United Arab Emirates Permanent

    Job Description · To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. · To provide uncompromising levels of cleanliness and maintenance through own resp ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full time

    Job Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures. · To provid ...

  • Hotel Chadstone Melbourne MGallery

    Guest Service Officer

    Found in: Talent AE A C2 - 6 days ago

    Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates

    To be an ambassador of the FrontOffice and of the hotel, in and outside the workplace. · To always keep the working area cleanand well maintained. · To properly use thetelephone etiquette as per Sofitelstandards. · To attend all guests approaching thefront desk in the procedure o ...

  • Accor

    Reservations - Guest Service Officer

    Found in: Talent FR C2 - 1 day ago

    Accor Ras Al-Khaimah, United Arab Emirates Full time

    Company Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through c ...

  • Hotel Chadstone Melbourne MGallery

    Reservations - Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full time

    Job Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive ...

  • SOFITEL

    Reservations - Guest Service Officer

    Found in: Talent AE C2 - 1 day ago

    SOFITEL Ras Al-Khaimah, United Arab Emirates Permanent

    Job Description · To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures. · To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve th ...

  • Accor

    Lobby Host

    Found in: Talent FR C2 - 1 day ago

    Accor Ras Al-Khaimah, United Arab Emirates Full time

    Company Description · Sofitel Al Hamra Beach Resort · Job Description · To be an ambassador of the hotel, in and outside the work place. · To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures. · To assist the Inspired M ...

  • Accor

    Security Supervisor

    Found in: Talent FR C2 - 1 day ago

    Accor Ras Al-Khaimah, United Arab Emirates Full time

    Company Description · Sofitel Al Hamra Beach Resort · Job Description · To prepare the daily schedule requirements and to issue post-patrol assignments to Security Officers for the duration of their shifts. · To manage in the absence of the Assistant Security Manager, the departm ...

  • Accor

    Security - CCTV Operator

    Found in: Talent FR C2 - 1 day ago

    Accor Ras Al-Khaimah, United Arab Emirates Full time

    Company Description · Sofitel Al Hamra Beach Resort · Job Description · Operating and monitoring all surveillance security systems/cameras within the Control Centre in an efficient manner and in compliance with the operating procedures, legislation and best practice. · Recording ...

  • Accor

    Housekeeping Coordinator

    Found in: Talent FR C2 - 1 day ago

    Accor Ras Al-Khaimah, United Arab Emirates Full time

    Company Description · Sofitel Al Hamra Beach Resort · Job Description · To attend and handle all guest requests received for internal services, as per the hotel standards and procedures. · To answer and handle calls and messages, properly using the telephone etiquettes and Sofite ...