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    Warranty Cost Clerk - Dubai, United Arab Emirates - Al-Futtaim Automotive

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    Description
    • Create and submit warranty claims on all repairs done under warranty
    • Evaluate areas of major incidents and apply control measures to minimize repair and warranty costs
    • Instruct the workshop on warranty compliance processes and provide an action plan on areas of non-conformity that do not comply with warranty policies and procedures
    • Ensure excellent quality of warranty processing to minimize rejection and outstanding amounts, and maximize repayment and recoveries from the warranty department
    • Establish the correct problem and remedy codes (and their explanation),operation number, and record the same on the claim
    • Ensure all parts and consumables are recorded in the warranty claim
    • Ensure there is no financial discrepancy between the online system and the actual claim being processed
    • Assisting the warranty auditor by providing all the necessary documents requested to fulfil the warranty audit
    • Resubmission of all warranty claim rejections in a timely manner
    • Ensure all recall campaigns available for the vehicle are completed upon the customer's visit to the service center
    • Ensure all parts that are replaced under warranty are properly tagged and stored in the warranty parts room as per policy
    • Ensure parts that are handed over to the warranty storeroom are properly recorded in the log sheet
    • Ensure that warranty-replaced parts are disposed of in a timely manner
    • Ensure all parts recovery requests are being processed on time

    Required skills to be successful:

    • Computer skills
    • Customer Service
    • Administration skills
    • Good oral and written communication

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