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    Service Operations Manager Dubai UAE - Talent Pal

    Talent Pal
    Talent Pal Dubai, United Arab Emirates

    1 day ago

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    Description

    Role Summary:
    The Service Operations Manager manages the teams responsible for the Service Repairs and Modernizations. S/He will coordinate all aspects of service operations for support teams to ensure their best performance while also providing an excellent service to satisfy customers expectations.

    Position Location: Dubai UAE
    Business Industry: Elevators Escalators and Moving Walkways

    Main Duties and Responsibilities:
    • Supervise Service Field Managers Engineers Coordinators Call Center and employees by providing direction and training and communicating company policies procedures and objectives.
    • Visit job sites and performs quality audits to ensure that route work is being completed efficiently.
    • Identify issues that could potentially affect the overall reliability of the equipment.
    • Provide feedback and recommendations for the improvement of future installations.
    • Use accounting reports to review route management and callbacks and make the necessary changes to improved profitability.
    • Study the faulty units and put the appropriate action plans to reduce call backs.
    • Maintain the repair backlog healthy by completing the repairs and producing enough opportunities.
    • Provide technical input to sales staff on the scope of work and materials needed to bid repair work.
    • Work with branch manager and service sales managers to address customers needs.
    • Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.
    • Inspect New installation projects with regards to final hand over protocol and takeover of new units.
    • Comply with the Companys HSE policies & procedures.
    • Prepare various reports requested by high management.
    • Study Manpower requirement of the branches and make the required transfers as needed.
    • Lead the environmental health and safety program in service field team and ensure all employees get adequate safety trainings.
    • Develop talent within the team by providing guidance ongoing feedback coaching and development opportunities to individuals to enable achievement of the defined goals.
    • Adhere to all safety and compliance rules of the company and perform safety audits.
    Education and Experience:
    • Bachelors Degree in Electrical/ Mechanical Engineering or any related field.
    • Minimum of 5 years in the elevator industry.
    • Previous experience in field service operations is required.
    • Operations management/supervisory experience is a must.
    Required Knowledge Skills Abilities and Personality Attributes:
    • Deep mechanical/electrical reasoning & comprehension skills.
    • Strong knowledge of Elevator engineering/technical aspects project management repairs troubleshooting and modernization processes.
    • Excellent customer service operation management customer complaint resolution & conflict resolution skills.
    • Strong Leadership skills People Management Coaching and Mentoring skills.
    • Selfmotivated capable of managing many key projects simultaneously.
    • Business acumen and a passion for customer service.
    • Good understanding of EN and other relevant industry standards.
    • Excellent customer service operation management customer complaint resolution & conflict resolution skills.
    • Excellent written and oral communication skills in English.
    • Good MS Office computer skills.
    This job has been sourced from an external job board.
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