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Abu Dhabi

    Customer Service Advisor - Abu Dhabi, United Arab Emirates - Webhelp

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    Description

    Essential Functions/Core ResponsibilitiesReceive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.

    Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriateIdentify and maximize selling and cross-selling opportunities.

    Identify customer problems and offer appropriate solutions.
    Continuous learning to keep up-to-date with changes and developments to products, services, and procedures

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