Jobs
>
Dubai

    Guest Services Agent - Dubai, United Arab Emirates - Hilton

    Hilton
    Hilton Dubai, United Arab Emirates

    1 week ago

    Hilton background
    Full time
    Description

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.


    What will I be doing?

    As Guest Services Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
    • Demonstrate a high level of customer service at all times
    • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    • Comply with hotel security, fire regulations and all health and safety legislation
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Follow company brand standards
    • Assist other departments, as necessary

    What are we looking for?

    Guest Services Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Previous experience in a customer-focused industry
    • Completed high school certificate or equivalent
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Ability to work on your own and as part of a team
    • Competent level of IT proficiency

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in cash handling



    What will it be like to work for Hilton?

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

  • Apt Resources

    Guest Service Agent

    21 hours ago

    Apt Resources Dubai, United Arab Emirates

    **GUEST SERVICE AGENT**: · **Job ID **:2845 · **Location **:Dubai - United Arab Emirates · **Industry **:Hospitality / Tourism / Recreative · **Functional Area **:Front Office / Reception · AED 1, ,700.00 · **Other Benefits **:Accommodation, transportation, service charge, health ...

  • Concept Seven

    Customer Service Agent

    1 day ago

    Concept Seven Dubai, United Arab Emirates

    We are looking for Customer Service Agent to join a clinic in Dubai. · **Requirements**: · - Previous experience in the Medical field is mandatory. · - Fluent in Arabic & English. · - Expert with handling client's complains. · **Salary**: AED3, AED5,000.00 per month · Application ...

  • Address Montgomerie Hotel

    Guest Service Agent

    1 day ago

    Address Montgomerie Hotel Dubai, United Arab Emirates

    The Guest Services Agent will be responsible for checking-in and checking out Hotel guests, in a friendly and professional manner. The Agent will maintain a professional image and attitude at all times, as they play a crucial role in forming the first and last impressions of the ...

  • MILLENNIUM CENTRAL DOWNTOWN

    Guest Service Agent

    21 hours ago

    MILLENNIUM CENTRAL DOWNTOWN Dubai, United Arab Emirates

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. · **What will I be doing?** · As Guest Service Agent, you will serve on the Front Office Team, to prov ...

  • Kerzner International Resorts

    Agent, Vip Services

    21 hours ago

    Kerzner International Resorts Dubai, United Arab Emirates

    Agent, VIP Services · (9585) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wo ...

  • Flora Al Barsha Hotel At The Mall

    Guest Service Agent

    21 hours ago

    Flora Al Barsha Hotel At The Mall Dubai, United Arab Emirates

    _**As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of ...

  • ADAGIO

    Guest Service Agent

    1 day ago

    ADAGIO Dubai, United Arab Emirates

    Company Description · **OUR COMMITMENT TO DIVERSITY & INCLUSION**: · We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. · **WHY WORK FOR ACCOR?** · We are far more than a worldwide leader. We welcome you as you are and you can find a j ...

  • NH Collection

    Guest Service Agent

    1 day ago

    NH Collection Dubai, United Arab Emirates

    Company Description · **NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** · Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall and the larges ...

  • NH Collection

    Guest Service Agent

    1 day ago

    NH Collection Dubai, United Arab Emirates

    **Company Description** NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah** · Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall. · Our new pro ...

  • Xclusive Group Of Hotels

    Guest Service Agent

    1 day ago

    Xclusive Group Of Hotels Dubai, United Arab Emirates

    Night Auditing and Perform all check-in and check-out tasks · - Manage online and phone reservations · - Inform customers about payment methods and verify their credit card data · - Register guests collecting necessary information (like contact details and exact dates of their st ...

  • Apt Resources

    Guest Service Agent

    21 hours ago

    Apt Resources Dubai, United Arab Emirates

    **GUEST SERVICE AGENT**: · **Job ID **:1913 · **Location **:Dubai - United Arab Emirates · **Industry **:Hospitality / Tourism / Recreative · **Functional Area **:Front Office / Reception · AED 1, ,000.00 · **Other Benefits **:UAE Labor Law · **GCC Driving License **:No · **Descr ...

  • Avani

    Guest Service Agent

    1 day ago

    Avani Dubai, United Arab Emirates

    Company Description · Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. · Avani hotels are perfecting the balance between work and play, design ...

  • Atlantis The Palm

    Agent, Airport Services

    21 hours ago

    Atlantis The Palm Dubai, United Arab Emirates

    Agent, Airport Services · (11433) · At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of lif ...

  • Marriott International, Inc

    At Your Service Agent

    21 hours ago

    Marriott International, Inc Dubai, United Arab Emirates

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** ...

  • Anantara

    Guest Service Agent

    21 hours ago

    Anantara Dubai, United Arab Emirates

    **Company Description** · A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropica ...

  • IBIS

    Guest Service Agent

    21 hours ago

    IBIS Dubai, United Arab Emirates

    **Company Description** OUR COMMITMENT TO DIVERSITY & INCLUSION**: · We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. · **WHY WORK FOR ACCOR?** · We are far more than a worldwide leader. We welcome you as you are and you can find a j ...

  • Hotel Holiday International

    Guest Service Agent

    21 hours ago

    Hotel Holiday International Dubai, United Arab Emirates

    Male/Female · - Good English Communication Skills · - Bachelor degree in Hotel Management or any related course · - At least 1 to 2 years experience in the same field · - With pleasing personality · - AT least 5'4" in height · - Can join immediately. · Ability to commute/relocate ...

  • City Seasons Towers Hotels

    Guest Service Agent

    1 day ago

    City Seasons Towers Hotels Dubai, United Arab Emirates

    Guest Service Representative Responsibilities: · - Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins and check-outs. · - Providing front desk services to guests. · - Assigning rooms and taking care of administrative duties. · - Delivering mai ...

  • Millennium Plaza Downtown

    Guest Service Agent

    1 day ago

    Millennium Plaza Downtown Dubai, United Arab Emirates

    **General Responsibilities** · - Check all the VIPs arrivals of the day and next day · - Prepare the amenities request for all VIPs · - Look after the M&C enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets · - He/she will look after the pro ...

  • MILLENNIUM CENTRAL DOWNTOWN

    Guest Service Agent

    20 hours ago

    MILLENNIUM CENTRAL DOWNTOWN Dubai, United Arab Emirates

    **Guest Service Representative Responsibilities**: · - Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins and check-outs. · - Providing front desk services to guests. · - Assigning rooms and taking care of administrative duties. · - Delivering ...