- Serve as a key point of contact forresident Guests and efficiently respond to resident Guestenquiries
- Provide information, advice andbooking services for a wide variety of resident Guest enquiries,including city tours, theatre tickets, restaurants, doctors, flightbookings, among others
- Process and delivermessages for resident Guests
- Deliver and safelystorage resident Guest luggage
- Plan, organiseand control the daily operations of the Concierge Desk to ensurethe smooth operation of department
- Stay currentwith all hotel services as well as daily VIP requests and specialevents
- Represent the needs of the Team toothers in the hotel
- Ensure orderliness andsafety guidelines around the lobby and front doorareas
- Provide support to Management asrequired, in cases of emergency
- Project aprofessional manner with an emphasis on hospitality and Guestservice
- Maintain a clean, healthy, and safetyworking area
- Act in accordance with policiesand procedures when working with front of house equipment andproperty management systems
- Positive attitude and goodcommunication skills
- Commitment to delivering ahigh level of customer service
- Excellentgrooming standards
- Flexibility to respond to avariety of different work situations
- Ability towork on your own and as part of ateam
- Knowledge of the localarea
- Previous experience managing ateam
- Previous experience working inreception in a hotelenvironment
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Front Office Team Leader - Dubai, United Arab Emirates - Hilton
Description
What will I bedoing?
A Front Office TeamLeader (Residences) is responsible for managing the firstimpressions of our resident Guests and, therefore, must perform thefollowing tasks to the highest standards:
What are we lookingfor?
To successfully fill thisrole, you should maintain the attitude, behaviours, skills, andvalues that follow:
It wouldbe advantageous in this position for you to demonstrate thefollowing capabilities and distinctions: