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    Relationship Manager - Dubai, United Arab Emirates - Abu Dhabi Islamic Bank PJSC

    Abu Dhabi Islamic Bank PJSC
    Abu Dhabi Islamic Bank PJSC Dubai, United Arab Emirates

    Found in: Talent AE 2A C2 - 6 days ago

    Default job background
    Description
    Role
    :
    Relationship Manager – Priority Banking


    Location :
    Dubai


    Role Purpose:


    To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs.

    Key Accountabilities of the role1.


    Client/ Business Acquisition :
    Generating of new business via out marketing activities, gold center contacts and existing network
    Increasing team revenue and productivity by cross- selling and up-selling.
    Acquiring new to bank customers
    Identifying new potential expansion locations
    Converting in-bound and outbound leads to sales
    Building a strong trust relationship with key customers
    Maintaining a loyal pool of customers/alliances who refer potential customers
    Carrying out the function(s) of promoting the financial products.
    Collection of the required information and data
    Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.2.


    Channels Cooperation:
    Making referrals to other channels based on identified customer needs
    Smoothly implementing of Priority Banking services across surrounding branches3.


    Management of service delivery:
    Monitoring service levels for customer satisfaction
    Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
    Getting ad-hoc customer feedback.4.


    Control and Risk Mitigation:
    Reviewing of credit applications
    Adhering to laid out processes and procedures
    Ensuring appropriate and adequate documentation
    Identifying trends of errors and proactively advice processes improvementsSpecialist Skills / Technical Knowledge Required for this role:1.


    Client/ Business Acquisition :
    Generating of new business via out marketing activities, gold center contacts and existing network
    Increasing team revenue and productivity by cross- selling and up-selling.
    Acquiring new to bank customers
    Identifying new potential expansion locations
    Converting in-bound and outbound leads to sales
    Building a strong trust relationship with key customers
    Maintaining a loyal pool of customers/alliances who refer potential customers
    Carrying out the function(s) of promoting the financial products.
    Collection of the required information and data
    Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.2.


    Channels Cooperation:
    Making referrals to other channels based on identified customer needs
    Smoothly implementing of Priority Banking services across surrounding branches3.


    Management of service delivery:
    Monitoring service levels for customer satisfaction
    Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
    Getting ad-hoc customer feedback.4.


    Control and Risk Mitigation:
    Reviewing of credit applications
    Adhering to laid out processes and procedures
    Ensuring appropriate and adequate documentation
    Identifying trends of errors and proactively advice processes improvementsPrevious experience:
    Minimum (3) years

    of Related Banking experience in U.A.E

    #J-18808-Ljbffr
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