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    Senior Financial Analyst - Dubai, United Arab Emirates - MACKENZIE Jones

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    Description

    Bytagig is seeking a Tier 2 Help DeskTechnician to join their growing team We do not have an immediateneed at this time but are openly recruiting talent for thisrole.

    The Tier 2 Help Desk Technician handlesintermediate level or advanced level IT support requests that comein from our Clients. The Tier II Helpdesk Technician is responsiblefor proactive maintenance and monitoring using advanced tools andsolutions.
    Responsibilities

    • Delight our Clients with a Friendly, Quick andHelpful Experience
    • From time to time theprojects team will need additional resource to help deliverprojects either on site or remotely. When opportunities arise theTechnician may be required to help with projectdelivery
    • Manages and monitors problem tickets,analyze incidents and determine supportrequired.
    • Applies diagnostic techniques toidentify problem, investigate cause and recommendsolution.
    • Documents IT requests in trackingsystem, record actions and follow up on deferredaction.
    • Keeps customers informed of progressand status of calls/tickets throughoutresolution.
    • Collaborates with customers andco-workers to diagnose and resolveproblems.
    • Troubleshoots, analyzes, resolves,tracks, escalates and documents technicalproblems.
    • Resolves incidents on first contactwhen possible using the supported remote desktop controlapplication as appropriate.
    • The ability tospeak both Geek and human
    • Troubleshoots systems and errors, as issue isidentified is responsible for implementingsolutions.
    • Trains userson proper use of hardware and software.
    • HandlesFirewall Setup, Wired Network Setup, Wireless Network Setup andAccess Points
    • Proactive maintenance andmonitoring using advanced tools and solutions
    • Escalates issues to Tier III helpdesk toresolve issues outside of scope or knowledgebase.
    • Provides onsiteuser support at client sites as needed.
    • Deploys laptops and desktops in various clientenvironments.
    • Maintainssystem capabilities by testing existing equipment andprograms.
    • All otherduties as assigned.

    Education andExperience:

    • Highschool diploma or GED.
    • Proven ability to manage a flexibleschedule.
    • 3+ yearsexperience working for an MSP at Tier I or Tier II Helpdesklevel.
    • Always available,mobile, and open to travel in the local Portland metroarea.
    • Experienced andknowledgeable on a variety of IT systems and platforms includingAzure, networking, Windows Server, Office 365
    • Familiar with LAN|WAN|VoIPtechnologies

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