Jobs
>
Dubai

    Technical Support Specialist - Dubai, United Arab Emirates - InterSystems

    InterSystems
    InterSystems Dubai, United Arab Emirates

    2 days ago

    Default job background
    Description
    • Provide immediate response to customer inquiries in accordance with service standards.
    • Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
    • Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
    • Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
    • Escalate Open (unresolved) problems in accordance with current policies and procedures.
    • Production of training materials for technical courses such as system custom development or reporting.
    • Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to's.
    • Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
    • Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
    • Participate in on-site technical training if required
    • Participate in on-site technical implementations if required
    • Participate in the on call 24 hour roster service
    • Assistance in researching new development or report writing 3rd party products such as Crystal Reports.

    Experience And Qualifications

    • Knowledge of web oriented languages, including HTML, and Java script.
    • Experience with SQL, data analysis and database methodologies
    • Knowledge of programming languages – ideally Java or C++
    • Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
    • Experience with data analysis and database methodologies
    • Be able to design and write technical documents.
    • Well versed in Internet / Intranet concepts and Microsoft IIS.
    • Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
  • Jet Luxe

    IT Support Specialist

    6 days ago

    Jet Luxe Dubai, United Arab Emirates

    JET LUXE is a luxury travel brand responsible for revolutionizing executive jet travel launched in 2020 A global leader in executive aviation JET LUXE is recognized for delivering flexible bestinclass Luxury Travel Management solutions to customers worldwide. JET LUXE provides ex ...

  • SimplyApply

    IT Support Specialist

    11 hours ago

    SimplyApply Dubai, United Arab Emirates

    Responsibilities · Capital One is seeking a customer first technology support associate for a large geographically dispersed organization. Technical support will require excellent written and verbal communication skills and will focus on troubleshooting laptop (Windows & Mac) iss ...

  • Buzzon

    It Support Specialist

    1 day ago

    Buzzon Dubai, United Arab Emirates

    About Logic · At Logic, we solve retail problems. What sets us apart is our approach: we apply a consumer-centric lens towards solving business problems through retail systems integration. Rather than simply installing and updating software, we empower our clients with the kno ...

  • Precision Hire Solution

    IT Support Specialist

    2 days ago

    Precision Hire Solution Dubai, United Arab Emirates

    Roles andResponsibilities: · Manage all IT aspects for theoffice and operations ensuring the uninterrupted operation ofcomputer systems and software as well as phones (PBX landlinesmobiles Linkus). Configure and troubleshoot WiFi routers handlecabling and oversee NVR and IP camer ...

  • Dice

    IT Support Specialist

    6 days ago

    Dice Dubai, United Arab Emirates

    These skills will help you succeed in thisposition: · Minimum of 8years' experience testing both hardware and software,ensuring that systems are functioningproperly. · Minimum of 5 years'experience utilizing Jira (or similar service platform) to manageand respond to support ticke ...

  • Dice

    IT Support Specialist

    6 days ago

    Dice Dubai, United Arab Emirates

    These skills will help you succeed in this position: · Minimum of 8 years' experience testing both hardware and software, ensuring that systems are functioning properly. · Minimum of 5 years' experience utilizing Jira (or similar service platform) to manage and respond to support ...

  • SimplyApply

    IT Support Specialist

    1 day ago

    SimplyApply Dubai, United Arab Emirates

    Responsibilities · CapitalOne is seeking a customer first technology support associate for alarge geographically dispersed organization. Technical support willrequire excellent written and verbal communication skills and willfocus on troubleshooting laptop (Windows & Mac) issues, ...

  • Precision Hire Solution

    IT Support Specialist

    11 hours ago

    Precision Hire Solution Dubai, United Arab Emirates

    Roles and Responsibilities: · Manage all IT aspects for the office and operations ensuring the uninterrupted operation of computer systems and software as well as phones (PBX landlines mobiles Linkus). Configure and troubleshoot WiFi routers handle cabling and oversee NVR and IP ...

  • Buzzon

    It Support Specialist

    2 days ago

    Buzzon Dubai, United Arab Emirates

    About Logic · At Logic, we solve retail problems. Whatsets us apart is our approach: we apply a consumer-centric lenstowards solving business problems through retail systemsintegration. Rather than simply installing and updating software,we empower our clients with the knowledge ...

  • ABB

    Sales Support Specialist

    6 days ago

    ABB Dubai, United Arab Emirates

    Offering technical advice and solutions on inquiries from customers/channels/sales specialists about ABB ELIP products and solutions across UAE, Bahrain, Oman, Pakistan and Kuwait · Preparing and delivering technical presentations and demonstrations for both internal staff and cu ...

  • Scancruit

    Customer Support Specialist

    1 week ago

    Scancruit Dubai, United Arab Emirates

    Job function: · As a Customer Support Specialist, you will play a key role in the entire sales and after sales process, from onboarding new customers to arranging the deliveries of vehicles and coordinating payments. You will be responsible for supporting our online sales team wi ...

  • SYNCREON

    Technical Support Specialist

    4 days ago

    SYNCREON Dubai, United Arab Emirates

    Qualifications · Have a computer science qualification or the equivalent professional training and certification alongside proficient work experience within a technical field · Solid attention to detail and the ability to create and document process and procedures · Good verbal a ...

  • Energy Jobline

    Application IT support specialist

    6 days ago

    Energy Jobline Dubai, United Arab Emirates

    Operational execution of the Application (Clinical Support) and · Informatics support for the Siemens Healthineers Direct customers and the · customers managed by our Business Partners · Support of the entire POC service portfolio including · application support, training, custom ...

  • Dice

    Desktop Support Specialist

    6 days ago

    Dice Dubai, United Arab Emirates

    Additional Skills & Qualifications: · Qualifications and Skills · Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role · Bachelor's Degree in Computer Science, Computer Engineering or similar field is desired · 3-5+ years' desktop suppo ...

  • Siemens

    Client Support Specialist

    6 days ago

    Siemens Dubai, United Arab Emirates

    What will you do? · Delivers legendary Client Support via phone, email and chat support to drive client retention. · Answers incoming client requests in a fast-paced environment. · Identifies and resolves non-routine technical problems for specific product suite by establishing ...

  • Dice

    IT Desktop Support Specialist

    6 days ago

    Dice Dubai, United Arab Emirates

    Expertise, Background : · Preferred to have a Bachelor's degree in IT, Computer Science, or similar · At least 5 years in an IT tech support type role · Strong knowledge of hardware, software, OS, and networking · Experience with Microsoft Windows, Active Directory, and Office365 ...

  • NOV

    Sales Support Specialist

    6 days ago

    NOV Dubai, United Arab Emirates

    Handling customer inquiries and orders. · Assist in providing outstanding customer service · PN identification, quotations and clarifications. · Provide continual evaluation of the group's processes and methods, to assure the most effective · use of resources and equipment · Orde ...

  • Insight Global

    Desktop Support Specialist

    3 days ago

    Insight Global Dubai, United Arab Emirates

    MustHaves: · Experience with bothWindows 7 and 10 · Experience supporting Office365 · 1-3 years of basic troubleshootingexperience · Experience with following documentedprocess · Experience working with end users(communication) · Exposure toSCCM · Exposure to IOS or Android (phon ...

  • Energy Jobline

    Application IT support specialist

    6 days ago

    Energy Jobline Dubai, United Arab Emirates

    Operational execution of the Application(Clinical Support) and · Informatics support forthe Siemens Healthineers Direct customers andthe · customers managed by our BusinessPartners · Support of theentire POC service portfolio including · application support, training,customer edu ...

  • Dice

    Desktop Support Specialist

    6 days ago

    Dice Dubai, United Arab Emirates

    Additional Skills &Qualifications: · Qualificationsand Skills · Proven workexperience as a Desktop Support Engineer, Technical SupportEngineer or similar role · Bachelor'sDegree in Computer Science, Computer Engineering or similar fieldis desired · 3-5+ years' desktop supportexpe ...