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    Customer Service Spare Parts Coordinator - Dubai, United Arab Emirates - Liebherr Group

    Liebherr Group
    Liebherr Group Dubai, United Arab Emirates

    2 days ago

    Default job background
    Description

    Responsibilities

    • Operational assistance to the Head of Customer Service and Sales Team
    • Organisation and control of service contracts
    • Handling of service requests
    • Arranging of service attendances
    • Coordinate training for Customer Service staff with Head of Customer Service
    • Coordination of local spare parts stock in co-ordination with Head of Customer Service
    • Chase customers for payments in co-ordination with Head of Customer Service
    • Assure technical support to customers, engineers, the service stations and the sales department
    • Pro-active approach of services and customers support
    • Issuing and checking of stage invoices
    • Planning of engineer pool
    • Preparation of project specific documentation such as method statements, risk analyses etc.
    • Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department.
    • Journal duty at weekends and bank holidays
    • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc.
    • Support of commissioning jobs in the area of the service station

    Competencies

    • Operational assistance to the Head of Customer Service and Sales Team
    • Organisation and control of service contracts
    • Handling of service requests
    • Arranging of service attendances
    • Coordinate training for Customer Service staff with Head of Customer Service
    • Coordination of local spare parts stock in co-ordination with Head of Customer Service
    • Improve customer relationship in co-ordination with Head of Customer Service
    • Chase customers for payments in co-ordination with Head of Customer Service
    • Assure technical support to customers, engineers, the service stations and the sales department
    • Pro-active approach of services and customers support
    • Issuing and checking of stage invoices
    • Planning of engineer pool
    • Preparation of project specific documentation such as method statements, risk analyses etc.
    • Monitoring of debitors accounts and active collection of outstanding invoices together with accounts department
    • Journal duty at weekends and bank holidays
    • Checking and follow up of work reports
    • Checking and signing of hour reports
    • Filing of project or work specific correspondence like certificates, data, protocols, paperwork, measuring protocols, MDE Data, MOM's, emails, etc.
    • Support of commissioning jobs in the area of the service station
    • Assist Head of Customer Service with HR Planning
    • Working according to rules with internal software


    Our Offer

    • Ability to multi-task while completing work in a competent and professional manner
    • Excellent communication skills (English written and spoken)
    • German language skills would be a great advantage
    • Good knowledge in MS-Office
    • Team Player


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