- Improve customer service experience,create engaged customers and facilitate organicgrowth
- Take ownership of customers issues andfollow problems through to resolution
- Set aclear mission and deploy strategies focused towards thatmission
- Develop service procedures, policies,and standards
- Keep accurate records anddocument customer service actions anddiscussions
- Analyze statistics and compileaccurate reports
- Recruit, mentor and developcustomer service agents and nurture an environment where they canexcel through encouragement andempowerment
- Keep ahead of industry'sdevelopments and apply best practices to areas ofimprovement
- Control resources and utilizeassets to achieve qualitative and quantitativetargets
- Adhere to and manage the approvedbudget
- Maintain an orderly workflow accordingto priorities
- Proven working experience as aCustomer Service Manager, Retail Manager or AssistantManager
- Experience in providing customerservice support
- Excellent knowledge ofmanagement methods and techniques
- Proficiencyin English
- Working knowledge of customerservice software, databases, andtools
- Awareness of the industry'slatest technology trends andapplications
- Ability to think strategically andto lead
- Strong client-facing and communicationskills
- Advanced troubleshooting andmulti-tasking skills
- Customer serviceorientation
- BS degree in BusinessAdministration or related field
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Marketing and customer service Manager
Found in: DrJobEN AE A2 - 4 days ago
Talent Pal Dubai, United Arab Emiratesأكاديمية رياضية مقرها في دبي تبحث عن مدير تسويق وخدمة عملاء. · حول الدور: · سيكون دور المدير مسؤولًا عن إدارة الأنشطة، بما في ذلك توليد العملاء المحتملين، تنفيذ الخطط التجارية والتسويقية، تحديد العملاء المحتملين، وتحقيق أهداف المبيعات وفقًا للأهداف الطويلة الأمد للعمل. · متطلبات ...
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Marketing and customer service Manager
Found in: Talent AE A C2 - 5 days ago
Talent Pal Dubai, United Arab Emiratesأكاديمية رياضية مقرها في دبي تبحث عن مديرتسويق وخدمة عملاء. · حولالدور: · سيكون دور المدير مسؤولًا عنإدارة الأنشطة، بما في ذلك توليد العملاء المحتملين، تنفيذ الخططالتجارية والتسويقية، تحديد العملاء المحتملين، وتحقيق أهداف المبيعاتوفقًا للأهداف الطويلة الأمدللعمل. · متطلباتالوظيفة ...
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Service Excellence Manager
Found in: DrJobEN AE A2 - 4 days ago
Atlantis Resorts dubai Dubai, United Arab EmiratesIngenieur (m/w/d) Airworthiness & Fireworthiness · ber uns · F r unser neues Projekt in der Luftfahrt suchen wir Unterst tzung als " Ingenieur (m/w/d) Airworthiness & Fireworthiness " in Vollzeit bei 35 Wochenstunden und flexiblen Arbeitszeiten am Standort · ...
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Service Excellence Manager
Found in: Talent AE A C2 - 5 days ago
Atlantis Resorts dubai Dubai, United Arab EmiratesIngenieur (m/w/d)Airworthiness & Fireworthiness · ber uns · Fr unser neues Projekt in der Luftfahrt suchen wir Unterst tzung als" Ingenieur (m/w/d) Airworthiness &Fireworthiness " in Vollzeit bei 35Wochenstunden und flexiblen Arbeitszeiten am Standort · Aufgaben ...
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Finance Services Manager
Found in: DrJobEN AE A2 - 4 days ago
accor hotel Dubai, United Arab EmiratesNotre client dans le domaine des produits de construction est la recherche dun cariste, commis dentrep t pour compl ter leur quipe de jour. · La personne aura comme responsabilit s principales:Pr parer et remettre les commandes aux clients avec courtoisie; · Collaborer troitement ...
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Finance Services Manager
Found in: Talent AE A C2 - 5 days ago
accor hotel Dubai, United Arab EmiratesNotreclient dans le domaine des produits de construction est larecherche dun cariste, commis dentrep t pour compl ter leur quipedejour. · Lapersonne aura comme responsabilit sprincipales:Prparer et remettre les commandes aux clients aveccourtoisie; · Collaborertroitement avec l q ...
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IT Service Management Analyst
Found in: Talent AE A C2 - 5 days ago
The Emirates Group ME Dubai, United Arab EmiratesNotreclient :propose des prestations sur-mesure de conseil, deformation et de d veloppement logiciel pour aider les entreprisesmettre la Data & IA au service de leurperformance. · Cre en 2019 avec pour mission de d mocratiser la ma trise de cestechnologies. · Noussommes aujourdhu ...
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IT Service Management Analyst
Found in: DrJobEN AE A2 - 5 days ago
The Emirates Group ME Dubai, United Arab EmiratesNotre client : propose des prestations sur-mesure de conseil, de formation et de d veloppement logiciel pour aider les entreprises mettre la Data & IA au service de leur performance. · Cr e en 2019 avec pour mission de d mocratiser la ma trise de ces technologies. · Nous sommes a ...
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Service Manager
Found in: DrJobEN AE A2 - 4 days ago
Caliberly Dubai, United Arab EmiratesTeam Management:Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff. · Assign tasks and projects to team members, considering their skills and expertise. · Provide training and guidance to staff, ensuring they stay updated with ...
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Service Manager
Found in: Talent AE A C2 - 5 days ago
Caliberly Dubai, United Arab EmiratesTeamManagement:Lead, supervise, and mentor a teamof service advisors, technicians, detailers, and administrativestaff. · Assign tasks and projects to teammembers, considering their skills andexpertise. · Provide training and guidance tostaff, ensuring they stay updated with the l ...
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Service Manager
Found in: Talent AE A C2 - 5 days ago
Al-Futtaim Automotive Dubai, United Arab EmiratesLead and develop our entire team in the UAEand provide support to operations in other assigned countries.Ensure that all necessary resources and competences are in place tomaintain a safe and healthy work environment while upholding thehighest standards. · Manage customer relatio ...
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Service Manager
Found in: DrJobEN AE A2 - 5 days ago
Al-Futtaim Automotive Dubai, United Arab EmiratesLead and develop our entire team in the UAE and provide support to operations in other assigned countries. Ensure that all necessary resources and competences are in place to maintain a safe and healthy work environment while upholding the highest standards. · Manage customer rel ...
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Service Manager
Found in: Talent AE 2A C2 - 5 days ago
Caliberly Dubai, United Arab EmiratesDuties and Responsibilities: · Team Management: · Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff. Assign tasks and projects to team members, considering their skills and expertise. Provide training and guidance to staff, e ...
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Service Manager
Found in: Talent AE 2A C2 - 5 days ago
Caliberly Dubai, United Arab EmiratesTeam Management: · Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff. Assign tasks and projects to team members, considering their skills and expertise. Provide training and guidance to staff, ensuring they stay updated with ...
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Services Manager
Found in: Talent AE C2 - 20 hours ago
SEPHORA Dubai, United Arab Emirates Full timeAs Services Manager, you will be responsible for the customer journey, services, and operational service management within the store · Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teas to ...
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Service Manager
Found in: Talent AE A C2 - 5 days ago
Caliberly Dubai, United Arab EmiratesDuties andResponsibilities: · TeamManagement:Lead, supervise, and mentor a teamof service advisors, technicians, detailers, and administrativestaff. · Assign tasks and projects to teammembers, considering their skills andexpertise. · Provide training and guidance tostaff, ensurin ...
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Service Manager
Found in: Talent AE A C2 - 5 days ago
marriott hotel Dubai, United Arab EmiratesResponsibilities: · Recruiting,training, and managing food serviceemployees. · Scheduling employee work hours toensure that all shifts are adequatelycovered. · Completing payroll and maintainingemployment records. · Ensuring that customers areserved quality food in a timelymanner ...
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Service Manager
Found in: DrJobEN AE A2 - 4 days ago
Grand Mercure international business hotels Dubai, United Arab EmiratesActively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners · Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and reg ...
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Service Manager
Found in: Talent AE A C2 - 5 days ago
Grand Mercure international business hotels Dubai, United Arab EmiratesActively involve in promoting andselling companies loyalty program, Food & Beverage events /in house facilities and hotel / companypartners · Ensure that all accounting andauditing practices are in line with company policies, governmentalrequirements and check audits and registra ...
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Service Manager
Found in: Talent AE 2A C2 - 5 days ago
Grand Mercure International Business Hotels Dubai, United Arab EmiratesActively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partnersEnsure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and regist ...
Customer Service Manager - Dubai, United Arab Emirates - FallenAmbers
Description
Responsibilities
Requirements