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    Customer Service Manager - Dubai, United Arab Emirates - FallenAmbers

    FallenAmbers
    FallenAmbers Dubai, United Arab Emirates

    Found in: Talent AE A C2 - 5 days ago

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    Description

    Responsibilities

    • Improve customer service experience,create engaged customers and facilitate organicgrowth
    • Take ownership of customers issues andfollow problems through to resolution
    • Set aclear mission and deploy strategies focused towards thatmission
    • Develop service procedures, policies,and standards
    • Keep accurate records anddocument customer service actions anddiscussions
    • Analyze statistics and compileaccurate reports
    • Recruit, mentor and developcustomer service agents and nurture an environment where they canexcel through encouragement andempowerment
    • Keep ahead of industry'sdevelopments and apply best practices to areas ofimprovement
    • Control resources and utilizeassets to achieve qualitative and quantitativetargets
    • Adhere to and manage the approvedbudget
    • Maintain an orderly workflow accordingto priorities

    Requirements

    • Proven working experience as aCustomer Service Manager, Retail Manager or AssistantManager
    • Experience in providing customerservice support
    • Excellent knowledge ofmanagement methods and techniques
    • Proficiencyin English
    • Working knowledge of customerservice software, databases, andtools
    • Awareness of the industry'slatest technology trends andapplications
    • Ability to think strategically andto lead
    • Strong client-facing and communicationskills
    • Advanced troubleshooting andmulti-tasking skills
    • Customer serviceorientation
    • BS degree in BusinessAdministration or related field

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