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    GUCCI Store Director - Dubai, United Arab Emirates - Gucci

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    Description

    KeyAccountabilities

    BusinessLeader

    • Drive and maximize sales performanceto consistently achieve the overall sales budget objectives whileensuring operational integrity and monitoring monthlyprofitability;
    • Analyze monthly storeperformance and reporting current trends to cover every aspect ofthe business including competitorperformance;
    • Demonstrate sales leadership byplaying an active role on the sales floor through customerengagement with top clients, ensuring the highest level of customerservice is provided and annual mystery shop goals aremet;
    • Manage and support stock levels throughdirect communication with key business departments to maximize fullprice selling, maintaining a high sell through as well as alignmentwith new product launches;
    • Train andcommunicate current collection knowledge to all associates toensure the team is fully educated on brand pillars and seasonstrategy and partner with the appropriate internal departments forproduct support;
    • Communicate company setKPI's and identify strategies to ensure performancestandards are met;
    • Develop and implementbusiness action plans in collaboration with the Market Director toenhance sales for each product category and client tiersegment;
    • Lead the team to consistentlyestablish relationships and propose local events through continuousnetworking and support product launches that promote high clientattendance and strong salesresults;
    • Proactively follow current competitorsand fashion trends, industry news and new innovations intechnology.

    Performance and TalentManagement

    • Conduct monthly coaching/counselingsessions with associates to review performance and provideconstructive, timely feedback;
    • Overseeperformance check in process for all store employees and establishgoals;
    • Identify and create action plans,building development plans for allemployees;
    • Attract, recruit, and retain a highperforming team and build a talent pipeline through networking andcompetitive shopping;
    • Ensure a consistent andbranded onboarding experience for all newhires;
    • Manage the allocation of staff resourcesand scheduling to effectively drive sales and ensure an elevatedlevel of customer service;
    • Partner with MarketDirector and Human Resources People Partner for all employeerelations issues to ensure effective resolution.

    ClientDevelopment

    • Manage the achievement of businessobjectives, by utilizing a top client strategy to retain anddevelop high potential clients;
    • Promote brandawareness, establish market/store presence, and capture competitivemarket share through community outreach and company sponsoredevents;
    • Lead the team on executing superiorcustomer service and after sales experience to increase and retaincustomer loyalty;
    • Ensure the development,implementation, and execution of company CRM initiatives byproviding action plans to the team;
    • Monitormonthly CRM database reporting to ensure the capture of meaningfulcustomer data for the purpose of building relationships topersonalize future client developmentopportunities.


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